Patient Service Specialist

Patient Service Specialist

Status: Full‑Time

Hours: Must be open/flexible 8am‑6pm Monday‑Friday

Location: 9970 West Cheyenne Avenue, Las Vegas, NV

Company: Dignity Health, Outpatient Center

Pay Range: $18‑20 per hour, depending on experience

Job Benefits:

• Competitive salary
• PTO
• Medical, Dental, Vision Insurance
• 401(K) Matching
• Employee Discount
• Growth opportunities on our Career Ladder

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phone
• Utilize medical office software to schedule new and follow‑up appointments for patients
• Insurance verifications, referrals and pre‑authorizations
• Schedules patients appointments and checks them in at arrival
• Collection of co‑pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience
• Other duties as assigned

• HS diploma or GED is required

• Customer service experience required
• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Entry level

Full-time

Customer Service

Hospitals and Health Care