Patient Access Representative; MA; LV Family Medicine Clinic Non-Exempt); Non-Union Job Las Vegas area,Nevada USA,Healthcare

The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The PAR or Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meet and greets patients;

answers patient calls; identifies and clarifies patients' needs and desires and ability to recognize and direct immediate health concerns, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations.

Ensures compliance with infection control policies. In addition to front office tasks, the PAR with MA duties escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, proficient in adult and pediatric immunizations and prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed.

Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.

Essential Duties:

1. Acts as the positive “face” of the Health Center as the main point of contact for participants and families

2. Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions

3. Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy

4. Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate

5. Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.

6. Use sound judgement in handling calls, especially with upset patients. Understanding of when to elevate calls.

7. Maintain all delegated worklists (tasks) through the electronic medical record

8. Effective, efficient, and safe use of equipment.

9. Handles patient requests and questions appropriately

10. Provides benefit plan and eligibility information to participants, providers, unions, employers, and others

11. Adheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures.

12. Performs duties as care coordinator when assigned.

Medical Assistant Duties

1. Determines patient care needs and directs patients accordingly.

2. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow.

3. Prepares and administers adult and pediatric immunizations according to provider’s orders

4. Prepares patients for examinations. Obtains and records vital signs

5. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected.

6. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands.

7. Ensures that physician orders for medications and treatments are…