Front Desk Coordinator

Front Desk Coordinator page is loaded## Front Desk Coordinator locations:
Rio Las Vegas, Nevada time type:
Full time posted on:
Posted Yesterday job requisition :
JR101221
** WHAT YOU’LL DO
** The Front Desk Coordinator plays a key role in ensuring the smooth daily operations of the hotel through efficient scheduling, administrative support, and guest service coordination. This position requires a detail-oriented professional who can manage batch processing tasks, coordinate team schedules, handle guest and internal calls, and provide front desk coverage when needed.
** ROLE EXPECTATIONS
*** Manage and process daily batch reports for reservations, payments, and system reconciliations.
* Ensure accuracy in posting, balancing, and verifying end-of-day transactions.
* Collaborate with accounting and reservations teams to resolve discrepancies.
* Prepare and maintain departmental schedules, ensuring adequate staffing levels for front desk and guest services.
* Track time-off requests, shift swaps, and attendance records.
* Assist with onboarding and training coordination for new team members.
* Answer and direct incoming calls promptly and professionally.
* Handle guest inquiries, service requests, and escalations with courtesy and efficiency.
* Support communication between departments to ensure seamless guest experiences.
* Provide backup coverage for front desk shifts as needed, maintaining the highest level of guest service.
* Perform check-in/check-out procedures, manage room assignments, and process payments.
* Maintain a professional presence in the lobby and assist with guest arrivals or departures during peak periods.
* Assist in compiling daily and weekly reports for management.
* Help ensure compliance with hotel policies, safety standards, and brand service guidelines.
* Support the coordination of VIP arrivals, group check-ins, and special requests.
* Respond to Medallia reviews
* Order supplies for departments
** SUPERVISORY RESPONSIBILITIES
** N/A
** REQUIREMENTS
* ** Previous hotel or administrative experience preferred; front desk, reservations, or hotel accounting background a plus.
* Strong computer skills with proficiency in PMS systems (Opera).
* Excellent organizational and multitasking abilities.
* Strong communication and customer service skills.
* Ability to work flexible shifts, including weekends and holidays, as required.
** PREFERRED
* ** Operational knowledge of working with a global brand (Marriot, Hyatt, Hilton, etc).
* Experience with planning and operations during system integrations and transitions.
** CERTIFICATIONS, LICENSES, REGISTRATIONS
*** Must be able to qualify for licenses and permits required by federal, state and local regulations.
** PHYSICAL REQUIREMENTS
*** Ability to stand for extended periods when providing front desk coverage.
* May occasionally lift or move up to 25 pounds.
** WORKING CONDITIONS
*** Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
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