Front Desk Coordinator

Front Desk Coordinator – Rio Hotel & Casino Las Vegas

We’re looking for a detail-oriented professional to manage scheduling, administrative support, and guest service coordination to ensure smooth daily operations at the Rio Hotel & Casino Las Vegas.

What You’ll Do

• Manage and process daily batch reports for reservations, payments, and system reconciliations.
• Ensure accuracy in posting, balancing, and verifying end‑of‑day transactions.
• Collaborate with accounting and reservations teams to resolve discrepancies.
• Prepare and maintain departmental schedules, ensuring adequate staffing levels for front desk and guest services.
• Track time‑off requests, shift swaps, and attendance records.
• Assist with onboarding and training coordination for new team members.
• Answer and direct incoming calls promptly and professionally.
• Handle guest inquiries, service requests, and escalations with courtesy and efficiency.
• Support communication between departments to ensure seamless guest experiences.
• Provide backup coverage for front desk shifts as needed, maintaining the highest level of guest service.
• Perform check‑in/check‑out procedures, manage room assignments, and process payments.
• Maintain a professional presence in the lobby and assist with guest arrivals or departures during peak periods.
• Assist in compiling daily and weekly reports for management.
• Help ensure compliance with hotel policies, safety standards, and brand service guidelines.
• Support the coordination of VIP arrivals, group check‑ins, and special requests.
• Respond to Medallia reviews.
• Order supplies for departments.

Supervisory Responsibilities N/A

Requirements

• Previous hotel or administrative experience preferred; front desk, reservations, or hotel accounting background a plus.
• Strong computer skills with proficiency in PMS systems (Opera).
• Excellent organizational and multitasking abilities.
• Strong communication and customer service skills.
• Ability to work flexible shifts, including weekends and holidays, as required.

Preferred

• Operational knowledge of working with a global brand (Marriott, Hyatt, Hilton, etc).
• Experience with planning and operations during system integrations and transitions.

Certifications, Licenses, Registrations

• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Requirements

• Ability to stand for extended periods when providing front desk coverage.
• May occasionally lift or move up to 25 pounds.

Working Conditions

• Work is performed indoors in a climate‑controlled environment and exposed to various environmental factors such as noise, dust, and smoke.

Seniority Level
:
Entry level

Employment Type
:
Full‑time

Job Function
:
Administrative

Location
:
Las Vegas, NV

Salary
: $1,500.00–$3,800.00 per month (approx.)