Attendant - Banquets Beverage

The primary responsibility of a Banquet Beverage Attendant is to ensure that all guests are drinking responsibly and not over-indulging in alcoholic beverages and to interpret the needs of the guests and see that these needs are met in a timely, positive manner and to strive for guest satisfaction in each and every guest encounter. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day.
• Maintains positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolves guest complaints, ensuring guest satisfaction.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.

• Maintains complete knowledge of service requirements for assigned function, including:
  • Ability to stock and maintain all liquor brands, beers, non-alcoholic beverages, and glassware on banquet beverage bars.
  • Maintain basic knowledge, characteristics, and description of liquors, wines, and champagnes.
  • Possesses basic knowledge of glassware, bar ingredients, preparation method, and garnishes required.
  • Group name, type of function, and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Location of bar in function room.
  • Order of service.

• Maintains complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Assists in transporting bar unit with all supplies and equipment to assigned function area and set up in specified location in accordance with departmental standards. Ensure security of all bar supplies in function area.
• Provides club service for designated beverages.
• Serves drinks to guests in accordance with departmental standards when relieving bartenders.
• Collects drink tickets where specified.
• Issues, opens, and serves wine/champagne bottles; collects payment/tickets where specified.

• Anticipates and communicates replenishment needs promptly, ensuring no shortages throughout scheduled function time. Ensures proper authorization for additional payments as required prior to replenishing.
• Assists in transporting bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.
• Prepares consumption report promptly according to specified procedures where applicable.
• Presents guest check and processes payment. Adheres to all cash handling and credit policies/procedures.
• Legibly completes bottle transfer slips and distributes accurately.
• Ensures maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Uses all chemicals in accordance with OSHA regulations and hotel requirements.

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements, and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent preferred.
• 1 year experience as a barback, food busser, or hotel steward.
• Must be able to obtain a Health card, Alcohol Awareness card, and valid non-gaming registration.
• Compute basic mathematical calculations.
• Ability to perform job functions with attention to detail, speed, and accuracy; prioritize and organize.
• Be a clear thinker, remain calm and resolve problems using good judgment.
• Follow directions thoroughly.
• Work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data.
• Available on all shifts as needed.
• Excellent professional presentation and grooming.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Maintain a professional, neat,…