Residential Lead Houseperson Supervisor- Waldorf Astoria Las Vegas

Job Description - Residential Lead Houseperson Supervisor
- Waldorf Astoria Las Vegas (HOT0C72T)

HOT0C72T

Waldorf Astoria Las Vegas Residences
3750 S Las Vegas Blvd
Las Vegas 89158

It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Residential Housekeeping operations and maintenance of the Residences.

The Residences Lead Houseperson is responsible for ensuring that all Residential common areas standards with regards to cleanliness are consistently maintained at a very high level. The Residences Lead Houseperson will maintain a superior clean and well-stocked area and in all tasks assigned. He/She is responsible for maintaining cleanliness of all Residential corridors and public areas and assisting within Residential units when required.

He/she is responsible for resolving Residents’ and staff’s needs and creating a climate of mutual respect and enthusiasm

The Residences Lead Houseperson reports directly to the Director of Residential Operations. He/She will supervise all staff in the Residences Housekeeping Department.

• Ensure that cleanliness and service standards are maintained in all areas of responsibility
• Perform daily floor walks of Residential Common Areas
• Provide daily updates to the Residences Manager on progress and status of each area of responsibility
• Maintain correct inventories of all OS&E items
• Complete all special projects in a timely manner
• Provide and review quality checklists for Residences Housekeeping Team
• Provide excellent service consistent with the property’s core service standards and brand attributes
• Train Team Members in maintaining clean, organized and properly stocked work areas and equipment
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task, ability to think clearly, quickly, maintains concentration and makes concise decisions
• The ability to focus and pay attention to detail
• Work closely with the engineering department by reporting all work orders as soon as possible
• Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Perform all duties as deemed necessary for the success of the department
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all residential and hotel departmental policies and procedures
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Proactively seek to provide refined luxury service ensuring Resident satisfaction
• Serve as ambassadors of the property by being the first point of Resident contact
• Ability to focus attention on Resident needs, remaining calm and courteous.
• Maintain positive Resident relations at all times
• Anticipate Residents’ needs, respond promptly and acknowledge all Residents, however busy and whatever time of day
• An ability to understand the Residents’ inquiries and provide responses
• An ability to maintain the confidentiality of all Residential guest information and pertinent hotel data
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential or hotel personnel to ensure completion of request
• Own all requests and complaints; resolve issues immediately and follow up to ensure the Resident’s satisfaction
• Document residents’ requests for Concierge or Valet assistance
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Ensure Hotel property and equipment is properly used and maintained.
• Identify and report defects throughout the Building; notify managers immediately of hazards, injuries, equipment or processes that negatively affect the operations
• Protect and utilize Hotel assets in a responsible and professional manner
• Participate in the property’s sustainability initiative through energy conservation and the use of recycling…