Conference Concierge

POSITION OVERVIEW

The Conference Concierge will be the primary point of contact for conference attendees, providing exceptional customer service and ensuring the smooth execution of all conference‑related activities. Your attention to detail, strong organizational skills, and ability to handle multiple tasks simultaneously will be instrumental in creating a seamless and memorable experience for our conference guests.

The following and other duties may be assigned as necessary:

• Welcome conference attendees and provide a warm, professional, and friendly first point of contact
• Offer personalized assistance and information to guests, addressing their inquiries and needs promptly and courteously
• Act as a liaison between conference participants and various departments, facilitating effective communication and problem‑solving
• Collaborate with event planners and organizers to understand the conference schedule, requirements, and special arrangements
• Assist in organizing conference materials, registration packets, and any necessary documentation
• Ensure conference spaces are set up and ready, including meeting rooms, audio‑visual equipment, and any additional amenities
• Maintain a comprehensive knowledge of the conference schedule, speakers, sessions, and special events
• Provide attendees with up‑to‑date information on conference activities, local attractions, transportation, and dining options
• Arrange reservations for conference guests at local restaurants, transportation services, or entertainment venues as requested
• Handle and resolve guest inquiries, complaints, and issues promptly and professionally
• Anticipate potential problems and proactively find solutions to ensure guest satisfaction throughout the conference
• Identify VIP attendees and provide them with personalized attention and support
• Coordinate VIP amenities, meet‑and‑greet services, and any other special requirements to enhance their conference experience
• Assist in organizing and executing networking events, receptions, and social gatherings for conference attendees
• Ensure that all conference‑related social functions run smoothly and create a positive and enjoyable atmosphere for participants
• Collect feedback from conference attendees to evaluate the overall guest experience and identify areas for improvement
• Collaborate with the events team to compile post‑conference reports and make recommendations for future events
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent (Bachelor's degree in Hospitality or a related field preferred)
• Proven experience in a customer service or guest relations role, preferably in a conference, hotel, or event environment
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people
• Excellent organizational and time‑management abilities to handle multiple tasks and priorities simultaneously
• Knowledge of conference logistics, event planning, and hospitality industry practices is a plus
• Proficiency in using technology and software for registration, communication, and guest management
• Ability to remain composed and professional under pressure and in fast‑paced environments
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast‑paced, busy, and somewhat stressful environment

This position does not have any supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our…