Operations Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

The Springhill Suites Las Vegas offers the best value for an unforgettable Vegas experience. Next to the Las Vegas Convention Center & minutes from The Strip. Soak up the Vegas sunshine from our rooftop pool. Take in dazzling views of the city, including the Las Vegas Sphere. Other amenities include no resort fee, free Wi-Fi, 24/hr fitness center, onsite parking & dining.

With some of the largest guest rooms in Vegas, guests can enjoy separate seating areas with mini-fridges, microwaves, and coffee makers. Separate vanities in the bathroom ensure privacy & efficiency for you and your travel companions.

When you want a change of scenery from the casinos, clubs, and shows, we recommend a day trip to the desert. Take a helicopter tour, visit Red Rock Canyon, or play a round of golf.

Overview

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which include wearing nametags.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to maintain confidentiality of information.

* Perform other duties as requested by management.

Responsibilities

* Assist the General Manager and Assistant General Manager with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)

* Provide strong lobby presence to assist guests.

* Provide all aspects of shift coverage in F&B operations as needed

* Balance the hotel room type inventory

* Ensure all areas of the lobby and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)

* Handle guest's special requests and customer complaints during shift.

* Perform all other front desk duties and responsibilities.

* Investigate and handle complaints, disturbances, emergencies, etc. during shift

* Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.

* Prepare, copy, and distribute reports as required.

* Handle special guest requests.

* Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

* Attend all hotel required meetings and trainings.

* Participate in M.O.D. coverage as required.

* Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.

* Respond to all guests' requests, problems, complaints and/or accidents, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

* Assist with development of employee morale and training.

* Maintain a professional working relationship and promote open lines of communication…