Front Office Training Manager

Front Office Training Manager

Location: Onsite in Las Vegas, NV

Compensation: Base salary of $60K or greater, DOE (Depending on Experience)

We are seeking a Front Office Training Manager to design, deliver, and evaluate service training programs for our Front Desks and Concierge teams. Reporting directly to the Executive Director of Front Office, this role is pivotal for elevating guest service delivery and maintaining company standards, core values, and behaviors.

• Program Development & Delivery:
  Develop, implement, and continuously improve training programs for Front Desk and Concierge staff to enhance guest service delivery; facilitate engaging classroom and on-the-job training sessions incorporating best practices in luxury hospitality.
• Oversight & Evaluation:
  Oversee all facets of Front Office training across multiple desks and call centers; monitor and evaluate training effectiveness using feedback, performance metrics, and guest satisfaction scores.
• Culture & Onboarding:
  Coach and mentor staff, fostering a culture of continuous learning; support the onboarding and orientation process for new employees.

• Must be 21 years of age.
• Minimum of 3-5 years in hospitality, preferably in a luxury or 5-star resort environment.
• Bachelor’s degree in a related field (Business, Education, HR) and 2-4 years of relevant experience, or an equivalent combination of education and experience.
• Proven track record of designing, delivering, and evaluating training programs.
• Proficiency with Microsoft Office products.
• Must be available to work all shifts.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Training

Industries: Hospitality