Assistant Director of Housekeeping; Caesars Palace

Las Vegas, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”.
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”.

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Assistant Director will be responsible for managing the day-to-day operations of Housekeeping Operations across Caesars Palace, The Villas at Caesars Palace and Nobu Hotel at Caesars Palace. This Assistant Director reports to the Director of Hotel Productivity & Quality Assurance.

• Lead daily hotel housekeeping operations, ensuring all areas are clean, safe, and well-maintained.
• Manage departmental operations, staff performance, and service standards.
• Foster teamwork, set clear expectations, and lead by example.
• Oversee employee relations, performance management, coaching, and disciplinary actions.
• Role models the inspection and quality assurance program(s) by being consistently visible on-the-floors, and visible within in the operations at least 80% of each day.
• Mentors, coaches, and conducts on the job and classroom training for new team members to the brand standards of Caesars Palace.
• Review arrivals, departures, and in-house guests to ensure proper handling of VIPs and their preferences and be able to discuss in daily and weekly meetings.
• Recruit, interview, hire, onboard, and train Team Members.
• Develop work schedules and maintain staffing levels to meet business needs.
• Resolve guest and Team Member concerns to ensure high satisfaction.
• Manage departmental budgets, labor costs, payroll, inventory, purchasing, and P&L performance.
• Analyze operational reports and performance metrics to improve efficiency, control costs, and support revenue goals.
• Partners with the division leadership team on supporting guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required ensuring guest issues are resolved within 24 hours.
• Monitor employee productivity, equipment utilization, and departmental resources.
• Oversee inventory control and accountability for equipment, supplies, keys, and amenities.
• Ensure compliance with company policies, OSHA regulations, safety standards, and emergency procedures.
• Identify, report, and follow up on maintenance, safety, and operational issues.
• Support sustainability and energy conservation initiatives.
• Develops the resort’s competitive advantage by attracting and acquiring talent that strengthens the resort’s operating performance, service culture, and team member engagement to maximize capability to drive operational excellence.
• Prepare operational reports, business correspondence, and departmental documentation.
• Lead departmental meetings and participate in training, committees, and special projects.
• Maintain a professional, guest-focused presence and uphold service excellence.
• Perform other duties and special projects as assigned.

• 5+ years of leadership experience.
• 3+ years of housekeeping operations in a…