VIP Lounge Representative - Mandalay Bay
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-10-15
Listing for:
MGM Resorts International
Full Time
position Listed on 2026-10-15
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Customer Service Rep, Hospitality & Tourism
Job Description & How to Apply Below
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The JobAt Mandalay Bay, the guest experience begins with you. As a VIP Lounge Representative, your warm and personable approach sets the tone the moment guests arrive. Whether it’s a seamless check-in or a thoughtful interaction, your dedication to making every moment special leaves a lasting impression, and one they’ll remember long after their stay.
The Starting Rate$22.50/Hour
The Day-to-day- Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
- Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Open the VIP lounge daily by following department standards, including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
- Close the VIP lounge daily by following department standards, including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge
- Prior relevant guest service experience
- Prior relevant Front Desk or Concierge experience is preferred
- High School Diploma or GED
- Must be 21 years of age or older
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Job Description
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