Housekeeping Manager

It is the responsibility of the Housekeeping Manager to manage the day-to-day operations for their respective areas. Provide training, coaching, and counseling to housekeeping employees. Maintain and manage all operations for Housekeeping by ensuring a positive and safe working environment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support; work closely with departments such as Front desk, and call center to create great experience for our guests.
• Conduct inspections of guest rooms, delegate tasks and provide feedback to Housekeeping employees.
• Oversee and maintain scheduling procedures and ensure accurate and timely payroll reporting by housekeeping management.
• Delegate tasks and evaluate the performance of the Assistant Executive Housekeepers.
• Provides input into and executes strategic plan consistent with the strategic vision of Director of Housekeeping, Assistant Director of Housekeeping, Hotel Operations division, and property.
• Evaluates and corrects or modifies systems and structures that create problems or impede commitment to excellence in service.
• Responds to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Works closely with supervisory and managerial staff to develop overall skills and growth.
• Promotes and develops team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
• Monitors, documents, and notifies the Director of Housekeeping and Assistant Director of Housekeeping of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
• Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible.
• Perform other job related duties as requested.

• Provide training, coaching, and counseling to Housekeeping employees.
• Ensure all guest rooms are properly prepared and updated in the Property management system.
• Establish open lines of communication within the housekeeping department.
• Ensure all team members are being productive while working in a proper and safe manner.
• Accountability of all Assistant Executives for starting and closing their areas and communicating challenges/concerns to next shift and or next level up.
• Hold management and employees accountable for all standards and lack of productivity within housekeeping.

• Previous experience with Collective Bargaining Agreements and Articles directly relating to Housekeeping.
• Working knowledge in all aspects of Housekeeping Department.
• Ability to work in a fast-paced, busy, and somewhat stressful environment.
• Ability to understand process development.
• Ability to maintain confidentiality of sensitive information.
• Excellent customer service skills.
• Ability to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of pertinent laws and regulations impacting Housekeeping including OSHA.
• Knowledge of various computer applications including Microsoft Office, Outlook, LMS and software used for housekeeping.
• Ability to effectively communicate in English, in both written and oral forms.
• Work varied shifts, including weekends and holidays.
• Minimum three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility.
• High school or equivalent education required. Bachelor's Degree preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer:
The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all…