Security Analyst

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Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s Global Security Partner of the Year in 2021 and the Microsoft Security Trail‑Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

• Challenging Work – We love solving highly complex problems. Across our teams and all roles, every employee is empowered to bring their best ideas forward and solve the problems they’re passionate about.
• Great People – We are stronger together when we are open, honest, and real. Every person is valued here and plays an important role in our shared success.
• Global Impact – As a global team spanning continents, boundaries, and cultures, we are inspired by the impact our work has on colleagues, customers, communities, and the world.
• Diversity, Equity and Inclusion – We celebrate each other’s differences, continuously strive for equality, and recognize that inclusion makes us stronger as individuals, a company, and a global citizen.

Provide security support on shift, 24X7X365. Handle events such as identifying user security issues, troubleshooting, and coordinating resolution or restore using a variety of applications and testing tools. Events can include hardware/software failures as well as security breaches, threats, or network connectivity issues. Provide high‑level proactive technical support, security configurations, policy modification recommendation, and diagnostics of remote network issues.

• Perform the detailed and repeatable execution of all operational tasks as documented in SOC processes and subordinate procedures.
• Monitor the SOC main event tools for security events.
• Close or elevate security events as necessary.
• Update all relevant documentation such as shift logs and tickets, procedures.
• Identify impact of incidents on systems, and determine if data was infiltrated.
• Document and maintain a knowledge base of alarms (false positives and false negatives, blacklists, whitelists) that IDS and IPS encounter.
• Serve as work area experts for security/information assurance policy recommendations.
• Gather intelligence from sources outside the SOC (both internal and external) and leverage for operations.
• Escalate incidents to applicable Bulletproof entities and/or customers for remediation.
• Build relationships with other Bulletproof operations units to strengthen customer security posture.
• Ensure security events and incidents are detected and escalated in a timely manner.
• Provide analysis and investigation to determine if alerts or security events warrant incident classification.
• Track incidents through to final resolution.
• Perform incident triage to include determining scope, urgency, and potential impact.
• Drive the Information Fusion Procedure where various data inputs are gathered, analyzed and presented in a meaningful, actionable manner.
• Responsible for long‑term analysis and investigation into customer network activity and the creation of custom logic to detect unique or previously undetectable attacks on customer information assets.

• Bachelor’s degree in Computer Science or equivalent experience relevant to network security with relevant industry certifications.
• 2–4 years of related experience in a Network Support and/or Network Operations role; or any combination of education and experience, which would provide an equivalent background.
• Background in networking or security, including intrusion detection/prevention.
• Excellent written, verbal communication and organizational skills.
• Knowledge and experience with PCs, LAN topologies, routers, hubs, switches, and terminal servers.
• Knowledg…