Manager, Operations Strategy & Analytics

Manager, Operations Strategy & Analytics

This role leads a team of 3–5 analysts focused on transforming operational data into actionable insights. The team supports leaders across Maintenance, Inflight, Flight Ops, Stations, Operations Control Center, and Customer Care by delivering descriptive, diagnostic, and predictive analytics that improve reliability, efficiency, and customer experience.

$90,000.00–$ per year

Available:
No

Combination of education and experience considered. Must be authorized to work in the US and pass a criminal background check.

• Education:
  
  Bachelor’s degree in Computer Science, Statistics, Mathematics, Engineering, Bioinformatics, Economics, Physics, Operations Research, Operations Management, or a related field.
• Experience:
  
  Minimum 5 years in a technical or analytical role, with at least 2 years in a leadership or people‑management role.
• Strong technical fluency in data sourcing, extraction, validation, exploration, and transformation.
• Proficiency in Python and SQL; able to coach analysts on best practices.
• Experience designing and executing experiments such as A/B testing and controlled trials to assess business impact.
• Demonstrated problem‑solving skills, intellectual curiosity, and a commitment to continuous learning.
• Results‑driven mindset with accountability for team outcomes and alignment with organizational goals.
• Proven ability to build and sustain cross‑functional relationships and influence stakeholders at multiple levels.
• Comfortable operating in a fast‑paced, dynamic environment with shifting priorities.

• Master’s degree in a quantitative field such as Statistics, Data Analytics, Operations Research, Economics, or Engineering.
• Advanced knowledge in statistics, data mining, operations research, econometrics, or information retrieval.
• Experience in airline operations or aviation‑related analytics.
• Strong written and verbal communication skills, with the ability to present insights clearly to diverse audiences.
• High intellectual curiosity, strong analytical aptitude, and the ability to work independently while managing multiple priorities.
• Familiarity with AWS services (e.g., Sage Maker, Lambda, Athena) for building analytics solutions.
• Demonstrated experience in developing and scaling analytics standards and frameworks, including QA processes, visualization guidelines, and data governance.

• Lead, mentor, and develop a team of 3–5 analysts, fostering growth in technical skills, business acumen, and professional development.
• Partner with operational leaders to define priorities, shape analytics roadmaps, and align deliverables with business objectives.
• Translate complex operational challenges into structured analytics projects that deliver actionable insights to improve reliability, efficiency, and customer experience.
• Oversee the design, development, and delivery of analytics products, ensuring accuracy, clarity, and alignment with organizational standards.
• Establish and uphold best practices for data quality, visualization, documentation, and reproducibility across analytics deliverables.
• Serve as a strategic bridge between operations and network planning, ensuring operational pain points are proactively addressed through data‑driven insights.
• Oversee analytics support for schedule development, incorporating operational considerations such as maintenance reliability, crew training, and station capacity.
• Direct the identification and root‑cause analysis of performance issues including late flights, maintenance reliability, crew management, and scheduling parameters.
• Lead the development and monitoring of operational performance measures, ensuring insights on trends and anomalies drive corrective action plans.
• Ensure analytics deliverables support continuous improvement initiatives at both the network and local station levels through reporting, gap analysis, and recommendations.
• Review, guide, and validate models, forecasts, and analyses to ensure methodological rigor and appropriate use of advanced techniques.
• Provide timely insights and ad‑hoc analysis to operational leaders and executives, balancing…