Senior System Administrator

Senior System Administrator

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since its founding, VBG has guided more than 35,000 Veterans through the costly, complicated Veterans Affairs (VA) disability claims process. As a company staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

• Serve as the Tier 3 escalation point for Help Desk, owning complex troubleshooting and resolution across multi‑site operations.
• Define, track, and report SLA/KPI metrics (system uptime, incident resolution time, user satisfaction).
• Mentor Support Services staff and cross‑train users for basic IT support functions.
• Install, configure, and maintain physical, virtual, and cloud‑hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs.
• Administer and optimize Windows Server, Windows 10/11, Linux, and other enterprise operating systems.
• Manage VMware, Hyper‑V, AWS, Azure environments with a focus on cost efficiency and scalability.
• Implement and manage Infrastructure as Code using Terraform, Cloud Formation, or equivalent.
• Own network infrastructure:
  Unifi Dream Machine SE, Giga Switches, APs, Rapid Scale Velo Cloud with Forti Gate EMS for SD‑WAN, VPN, and secure remote access.
• Collaborate with Dev Ops teams to integrate infrastructure into CI/CD pipelines (Git Hub Actions, Jenkins, Azure Dev Ops).
• Deploy and manage containerized workloads using Docker and Kubernetes.
• Automate configuration, patching, and deployment with Ansible, Intune, JAMF, Power Shell, Bash, and Python.
• Partner with the Security Team to design and implement Zero Trust Architecture and micro‑segmentation strategies.
• Integrate and maintain EDR/SIEM solutions (Wazuh, Microsoft Defender, Splunk, Datadog) for proactive threat detection and response.
• Ensure compliance with NIST, CIS v8, ISO 27001, SOC 2 standards.
• Lead vulnerability remediation efforts and coordinate penetration testing follow‑up.
• Maintain role‑based access controls and identity governance with Azure AD/Entra .
• Support physical security by maintaining  door access control and office cameras in coordination with Facilities.
• Implement and validate backups for cloud and on‑premises workloads, ensuring compliance with the IT Disaster Recovery Plan.
• Manage cloud‑to‑cloud SaaS backups (Barracuda for Microsoft 365, OWN for Salesforce).
• Participate in Business Continuity exercises and maintain documentation for multi‑site recovery.
• Integrate systems with modern observability platforms (Datadog, New Relic) to ensure proactive issue detection.
• Develop automated remediation workflows for recurring incidents.
• Maintain up‑to‑date technical documentation, including diagrams, SOPs, and knowledge base articles in Confluence and SharePoint.
• Manage hardware/software inventory and lifecycle using Snipe‑IT and Smartsheet.
• Ensure reliable communication through Microsoft Teams, Ring Central, and Zoom.
• Collaborate with internal stakeholders to align IT services with business needs.

• 5+ years in system administration, hybrid cloud management, and IT operations, with experience managing multi‑site environments.
• Proficiency with operating systems:
  Windows Server, Linux.
• Experience with cloud platforms: AWS, Azure.
• Competence in virtualization: VMware, Hyper‑V.
• Strong networking knowledge:
  Unifi (UDM SE, switches, APs), Forti Gate SD‑WAN/VPN.
• Automation skills:
  Intune, JAMF, Ansible, Terraform, Cloud Formation, Power Shell, Bash, Python.
• Dev Ops experience: CI/CD (Git Hub Actions, Jenkins, Azure Dev Ops), Docker, Kubernetes.
• Security knowledge:
  Wazuh, Microsoft Defender, Barracuda, Zero Trust, compliance frameworks.
• Backup experience:
  Barracuda (M365), OWN (Salesforce), Box.

• CompTIA Security+, AWS Sys Ops Administrator, AWS Dev Ops Engineer, MCSA, CISSP, Kubernetes Administrator (CKA).

• Bachelor’s degree preferred (Engineering, Computer Science, Information Systems) or equivalent…