Manager, Operations Strategy & Analytics

Summary

The Manager of Operations Analytics will lead a team of 3 to 5 analysts focused on transforming operational data into actionable insights. This team directly supports leaders across Maintenance, Inflight, Flight Ops, Stations, Operations Control Center, and Customer Care by delivering descriptive, diagnostic, and predictive analytics that drive measurable improvements in reliability, efficiency, and customer experience.

This leader will partner with operations leaders to set priorities, mentor and develop analysts, and ensure the delivery of high-quality, accurate analytics deliverables. The role also serves as a bridge between operational teams and network planning, providing data-driven insights that proactively mitigate operational challenges and strengthen long-term planning.

The ideal candidate combines strong leadership capabilities with technical fluency in analytics, and can translate complex findings into clear, actionable recommendations. Success will be measured by improvements in key operational performance metrics and the team’s ability to influence strategic decisions. This is a high‑visibility role with the opportunity to shape how data drives daily operations and long‑term planning across the airline.

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

• Bachelor’s Degree in one of:
  Computer Science, Statistics, Mathematics, Engineering, Bioinformatics, Economics, Physics, Operations Research, Operations Management or related fields.
• Minimum five (5) years in a technical or analytical role, with at least two (2) years in a leadership or people‑management role.
• Strong technical fluency in data sourcing, extraction, validation, exploration, and transformation.
• Proficiency in Python and SQL, with the ability to coach analysts on best practices.
• Experience designing and executing experiments (e.g., A/B testing, controlled trials) to assess business impact.
• Demonstrated problem‑solving skills, intellectual curiosity, and a commitment to continuous learning.
• Results‑driven mindset with accountability for team outcomes and alignment with organizational goals.
• Proven ability to build and sustain cross‑functional relationships and influence stakeholders at multiple levels.
• Comfortable operating in a fast‑paced, dynamic environment with shifting priorities.
• Strong computer skills, including proficiency in Microsoft Office Suite.

• Master’s degree in a quantitative field (e.g., Statistics, Data Analytics, Operations Research, Operations Management, Economics, Engineering, or a related discipline).
• Advanced knowledge in one or more of the following: statistics, data mining, operations research, operations management, econometrics, or information retrieval.
• Experience in airline operations or aviation‑related analytics.
• Strong written and verbal communication skills, with the ability to present insights clearly to diverse audiences—from frontline staff to senior leadership.
• High intellectual curiosity, strong analytical aptitude, and the ability to work independently while managing multiple priorities.
• Familiarity with AWS tools and services (e.g., Sage Maker, Lambda functions, Athena) for building analytics solutions.
• Demonstrated experience in developing and scaling analytics standards and frameworks (e.g., QA processes, visualization guidelines, data governance).

• Lead, mentor, and develop a team of 3 to 5 analysts, fostering growth in technical skills, business acumen, and professional development.
• Partner with operational leaders (Maintenance, Inflight, Flight Ops, Stations, Operations Control Center, Customer Care) to define priorities, shape analytics roadmaps, and align deliverables with business objectives.
• Translate complex operational challenges into structured analytics projects that deliver actionable insights to improve reliability, efficiency, and customer experience.
• Oversee the design, development, and delivery of analytics products, ensuring accuracy, clarity, and alignment with organizational standards.
• Establish…