System & Support Specialist

System & Support Specialist page is loaded## System & Support Specialist locations:
Las Vegas, NV - 380/381 Jett Gaming Corptime type:
Full time posted on:
Posted Todayjob requisition :
JR108626

It's fun to work in a company where people truly BELIEVE in what they're doing!
* We're committed to bringing passion and customer focus to the business.
*** Systems and Support Specialist
**** POSITION OVERVIEW
** The Systems and Support Specialist is responsible for providing technical support, troubleshooting, and maintenance for the organization’s IT systems, hardware, and software. This role ensures that end users receive prompt and effective assistance, and that systems operate efficiently and securely. The Systems and Support Specialist work closely with the IT team, system administrators, and departmental staff to support day-to-day operations and contribute to broader IT projects and initiatives.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The following and other duties may be assigned as necessary:
* Provide first- and second-level support for desktops, laptops, mobile devices, printers, and peripheral equipment.
* Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity.
* Respond to help-desk requests via ticketing system, phone, or email in a timely and professional manner.
* Set up and configure new hardware and software for end users, including imaging and user account setup.
* Maintain, monitor, and update system configurations, security settings, and antivirus tools.
* Escalate complex issues to senior IT staff or vendors when appropriate.
* Assist with user account management, password resets, access permissions, and system updates.
* Maintain accurate documentation of support activities, system changes, and configurations.
* Provide technical support for meetings, AV equipment, and video conferencing platforms.
* Assist in the implementation of IT projects, including hardware upgrades, software rollouts, and migrations.
* Support data backup and recovery procedures and ensure compliance with IT security policies.
* Maintain inventory of IT assets and assist with lifecycle management and equipment tracking.
* Train users in basic system functions, software applications, and security practices.
* Perform other duties as assigned by the Systems and Support Manager or IT leadership.
** SUPERVISORY RESPONSIBILITIES
** This position does not include direct supervisory responsibilities but may assist in guiding or mentoring junior support staff or interns as needed.
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required:
* Associate’s degree in information technology, Computer Science, or a related field required; bachelor’s degree preferred.
* 2+ years of experience in technical support or systems support role.
* Strong knowledge of Windows and/or macOS environments, Microsoft Office 365, and common desktop applications.
* Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
* Experience supporting and troubleshooting hardware such as desktops, laptops, printers, and mobile devices.
* Strong analytical and problem-solving skills.
* Excellent customer service and communication skills.
* Ability to work independently and manage multiple tasks and priorities.
* Experience with help desk or ticketing systems (e.g., Zendesk, Fresh service, Jira) preferred.
* Knowledge of cybersecurity practices and data privacy standards a plus.
* Willingness to learn and adapt to new technologies.
** CERTIFICATES, LICENSES, REGISTRATIONS
*** Relevant IT certifications preferred (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).
* Must be able to obtain and maintain all required licenses and work cards as mandated by local and state regulatory agencies, if applicable.
** LANGUAGE SKILLS
** Must be able to communicate clearly and effectively in English, both verbally and in writing. Ability to explain technical concepts in a user-friendly manner.
** REASONING ABILITY
**…