Healthcare Provider Business Operations - Director

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Operational excellence and technology enablement are the foundation for this senior leadership role, bringing deep consulting, healthcare industry, and transformation expertise to clients across national and regional health systems.

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements across the entire lifecycle. As a Director, you will serve as a senior leader driving large-scale, tech-enabled transformation programs for healthcare providers.

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies
• Build technology solutions using AI and other platforms to enable outstanding client outcomes
• Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery
• Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders
• Manage work streams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization
• Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position
• Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes
• Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings

• Bachelor’s degree
• At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs
• Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services)
• Thought leader-level experience with enabling platforms (Oracle, Workday, UKG)
• Understanding and experience executing the software development lifecycle in large enterprise

• Master’s degree preferred

• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)
• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
• Knowledge of enterprise architecture concepts and common architecture frameworks
• Experience assessing IT capabilities and identifying gaps to better align technology with business needs
• Ability to support performance management through KPIs/OKRs, dashboards, and governance processes
• Experience supporting IT governance, process design, and role clarity within modern operating models

• Experience using GenAI / Agentic tools for analysis, research, or workflow automation
• Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers
• Ability to support workforce strategy initiatives including skill assessments and capability-building plans
• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning

• Demonstrating experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design
• Possessing experience with operational improvement, functional redesign, and performance transformation at scale
• Having familiarity with automation, analytics, or AI-enabled approaches that accelerate delivery and enhance outcomes
• Exhibiting proven commercial instincts with hands-on experience shaping and supporting pursuits, proposals, and competitive positioning
• Being skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action
• Ability to lead cross-functional teams and advise executives in large health systems or integrated delivery networks

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

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As PwC is anequal opportunity employer, all qualified applicants will receive…