ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting

Service Now Financial Services Transformation Leader – Senior Manager – Tech Consulting (Open Location)

Location:

Anywhere in the United States

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why leading businesses look to us for authoritative, agile, and efficient solutions for decision‑making. As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

You will lead Service Now Transformation teams in this rapidly growing area of the business. It is a client‑facing role, giving you chances to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow your consulting, technical, and leadership skills, and build relationships that define your career.

This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, and provide assurance to leadership by managing timelines, costs, and quality.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program / project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

• Lead end‑to‑end Service Now implementations for financial services clients across Service Now applications and product suites, ensuring projects are delivered on time and within budget.
• Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
• Act as an engagement or workstream lead across all aspects of a Service Now ITOM/CMDB project and solution delivery, including design, configuration, development, testing, and deployment phases.
• Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers, testers).
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT).
• Analyze a company’s service management functional capabilities, people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process‑design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Drive the creation of sector‑focused offerings aligned with Service Now Industry workflows.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree required (4‑year degree);
  Master’s degree preferred.
• Typically, no less than 5–7 years of relevant Service Now implementation experience.
• Proven architectural leadership in Service Now with deep…