Trax Analyst

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Salary Range: $55,000 – $70,000 per year.

Visa Sponsorship Available:
No.

Summary:

The Trax Analyst will support all aspects of Trax from Maintenance and Records processes, to Supply Chain, to Procurement, and Accounting processes. The Trax Analyst will work with business members to understand and document problem space, desired outcomes, and requirements; assist with troubleshooting, recreating, and researching issues; assist Functional SMEs to formulate options to solve for optimal results; recommend, present, and prioritize solutions;

work with team to deliver and test solutions; coordinate user testing; guide users on proper processes; develop training materials.

• Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
• Education:
  
  Bachelor’s Degree in Engineering, Finance, Business, or Computer Science.
• Years of
  
  Experience:
  
  Minimum one (1) year of experience with Trax MRO or general MRO processes.
• Good functional knowledge of maintenance, repair, and operation (MRO) processes.
• Experience performing configuration changes within Dev/Test environments; test, move configuration changes up the environment stack after tested and approved.
• Experienced at troubleshooting and documenting reported issues, classifying types of issues, and escalating issues as necessary.
• Comfortable with communicating current and future processes with all parties.
• Able to work independently, as well as perform as part of a team with a common goal of delivering effective results.
• Proficient with use of computers and Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers.
• Ability and willingness to travel as required.

• One year of experience in airlines.
• Experience with Trax eMRO and/or Trax legacy systems.
• Good understanding of Trax transcodes and switch configurations.
• Knowledge of a general technical field such as engineering, materials, and aircraft records.
• Experience with ticket management systems, such as Jira.
• A team player who will contribute ideas and solutions.
• Strong communication skills.
• Strong analytical and problem‑solving skills.
• Detail oriented.

• Maintain configuration‑change tracking and documentation control for concepts of operation, requirements identification, system definition, system design review, performance monitoring tools, and production software.
• Assist with management and prioritization of backlog items.
• Analyze changes to product specifications to determine the effect on the end product and users.
• Determine and prepare documentation necessary for change control.
• Collaborate with business users to understand and document the problem space.
• Document current and desired business process.
• Document requirements and expected outcome.
• Collaborate with functional SMEs to troubleshoot, classify type of issue, and recommend solutions.
• Thoroughly test changes, considering downstream and cross‑system impact.
• Create and monitor vendor support tickets through completion.
• Coordinate testing with business users and other production support teams.
• Create training documentation and user guides.
• Assist in educating business users for proper business processes.
• Build strong relationships with business users and other support teams, fostering collaboration and teamwork, and assist with change requests to meet the needs of the business.
• Model Allegiant's customer service standards in personal actions and when providing direction.
• Other duties as assigned.

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Office - While performing the duties of this job, the Team Member is regularly…