Sr Business Analyst – Room Booking Engine

About the Role

We’re seeking a strategic, detail-oriented Senior Business Analyst to join our Digital Products team to focus on the Room Booking Engine (RBE). This role is ideal for a senior level BA who thrives at the intersection of technical systems, facilitating API integrations, and driving booking engine features and enhancements. As a BA, you’ll work with a dedicated development team owning backlog health, driving refinement sessions, partnering with UX and developers, and supporting a dynamic group of stakeholders across revenue management, marketing, brand and IT.

You will be a key liaison between the business and technical teams — bridging vision and execution.

• Own the Backlog, Act as Product Owner across web initiatives, responsible for backlog quality and day-to-day refinement.
• Maintain a consistent pipeline of refined user stories ensuring stories are ‘ready’ for sprint planning.
• Write detailed, testable user stories with acceptance criteria and traceability to business goals.
• Flag dependencies, blockers, gaps and edge cases proactively.
• Own ticket triage, story clean up, release notes, and Loop documentation.

• Facilitate workshops and stakeholder interviews to capture business needs.
• Translate high-level goals into epics, features, and detailed user stories.
• Define functional and non-functional requirements and edge cases.
• Provide Central Reservation System Expertise.
• Support business users using our back-end Central Reservation System (CRS), acting as first line support for questions and issues, and as a liaison to translate problems to our vendor.
• Work with developers to escalate bugs or contribute to component enhancements.
• Collaborate with Cross Functional Teams.
• Run refinement and planning sessions in partnership with product, PMO and Engineering.
• Collaborate with UX on Figma handoffs, validations and ensuring designs match business context and user stories.
• Drive content strategy discussions, layout optimizations and scalable tagging practices.

• Partner with QA to validate functionality, write test cases, and support UAT.
• Own release note creation and knowledge transfer to business users.
• Track staging and production changes.

• Analyze data trends, user behavior, and VOC to uncover improvement areas.
• Create documentation (e.g. process flows, data mappings, integration specs).
• Serve as SME for RBE.
• Enable Scalable Product Practices.
• Champion consistent documentation and templates across teams.
• Partner with Product Ops to evolve our BA practice.
• Contribute to team-level OKRs.

• 5 years as a Business Analyst, Product Owner, or similar role on digital teams.
• Proficient in writing user stories, acceptance criteria, and test scenarios.
• Strong understanding of Agile, Scrum, or SAFe methodologies.
• Tools:
  Jira, Confluence, Loop, Figma, ADO (Azure Dev Ops), or similar.
• Hands‑on experience with booking engine and CRS platforms.
• Excellent communication skills, able to clearly articulate complex ideas across audiences.

• Familiarity with analytics and web tools like GA4, Storybook.

Fusion HCR