Senior Support Specialist

Senior Support Specialist

Join Light & Wonder as a Senior Support Specialist in our Gaming team. This role focuses on project managing Customer Implementation and Support activities for L&W's Loyalty Marketing solution and platforms.

• Manage the implementation and launch of Systems Gaming products and features.
• Develop business and use cases and product launch plans.
• Collaborate with cross-functional teams—including engineering, product, and sales—to support product delivery and adoption.
• Create and maintain product documentation for internal and external stakeholders.
• Apply project management skills to oversee implementation timelines and deliverables.
• Engage with customers professionally, demonstrating strong customer-facing etiquette.
• Coordinate with offshore teams and accommodate global working hours as needed.
• Contribute to workforce planning by anticipating resource needs in collaboration with consulting and project teams.

• Deep subject matter expertise in Gaming Systems products, especially Loyalty or Marketing modules.
• Strong project management and organizational skills.
• Experience in technical system setup and implementation.
• Excellent communication and interpersonal skills in customer-facing environments.
• Ability to work effectively with global teams and across time zones.
• Proficiency in creating clear and effective product and process documentation.
• Up to 40% travel as required.

The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please  for EEOC Poster.