Information Technology Specialist Job Las Vegas area,Nevada USA,IT/Tech

Individuals Must Meet Both Requirements

The Basic Requirement through either Experience or Education; AND

The Specialized Experience at the grade level you are applying for as described below.

Basic Requirements Experience

Experience that demonstrated each of the four competencies below; the experience must be IT-related. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

GS-9

Applicants must also meet ONE of the following:

SPECIALIZED

EXPERIENCE:

At least one full year of specialized experience equivalent to the GS‑7 grade level in Federal service. Specialized experience is defined as performing the following types of duties:
Identifying and resolving problems, troubleshooting cause and providing recommendations for resolution, providing user training on hardware, software, and internet applications; and providing help desk support to users.
EDUCATION: A Master's degree or equivalent degree (such as an LL.B.) in a related field (e.g., Information Science, Engineering, Computer Science); OR 2 full years of progressively higher graduate education leading to such a degree. This education must have been in a related field OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks:
Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.
COMBINATION: A combination of specialized experience as described in A and graduate education as described in B which when combined, graduated education is in excess of 1 full year.

GS-11

Applicants must also meet ONE of the following:

SPECIALIZED

EXPERIENCE:

At least one full year of specialized experience equivalent to the GS‑9 grade level in Federal service. Specialized experience is defined as: providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; assisting in installing, configuring, upgrading, and troubleshooting commonly used hardware and software systems; assisting in the configuration, installation, and maintenance of networked systems; and testing and implementing an information security program.
EDUCATION: A Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
COMBINATION: A combination of specialized experience as described above and graduate education as described above which when combined equal 100% of the requirements. (Only graduate education in excess of 2 full years is…


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