Manager, Operations Strategy & Analytics

Manager, Operations Strategy & Analytics

The Manager of Operations Analytics leads a team of 3 to 5 analysts focused on transforming operational data into actionable insights. The team directly supports leaders across Maintenance, Inflight, Flight Ops, Stations, Operations Control Center, and Customer Care by delivering descriptive, diagnostic, and predictive analytics that drive measurable improvements in reliability, efficiency, and customer experience. This leader partners with operations leaders to set priorities, mentor and develop analysts, and ensure the delivery of high-quality, accurate analytics deliverables.

• Lead, mentor, and develop a team of 3 to 5 analysts, fostering growth in technical skills, business acumen, and professional development.
• Partner with operational leaders to define priorities, shape analytics roadmaps, and align deliverables with business objectives.
• Translate complex operational challenges into structured analytics projects that deliver actionable insights to improve reliability, efficiency, and customer experience.
• Oversee the design, development, and delivery of analytics products, ensuring accuracy, clarity, and alignment with organizational standards.
• Establish and uphold best practices for data quality, visualization, documentation, and reproducibility across analytics deliverables.
• Serve as a strategic bridge between operations and network planning, ensuring operational pain points are proactively addressed through data-driven insights.
• Oversee analytics support for schedule development, incorporating operational considerations such as maintenance reliability, crew training, and station capacity.
• Direct the identification and root-cause analysis of performance issues including late flights, maintenance reliability, crew management, and scheduling parameters.
• Lead the development and monitoring of operational performance measures, ensuring insights on trends and anomalies drive corrective action plans.
• Provide timely insights and ad‑hoc analysis to operational leaders and executives, balancing urgent decision‑making needs with strategic alignment.
• Represent the Operations Analytics team in executive and cross‑functional forums, effectively communicating results, insights, and recommendations to diverse audiences.
• Champion a culture of data‑driven decision‑making within the operations organization, promoting analytics adoption and change management.
• Manage competing requests, set priorities, and allocate team resources to balance strategic initiatives with urgent operational needs.

• Strong technical fluency in data sourcing, extraction, validation, exploration, and transformation.
• Proficiency in Python and SQL, with the ability to coach analysts on best practices.
• Experience designing and executing experiments (e.g., A/B testing, controlled trials) to assess business impact.
• Demonstrated problem‑solving skills, intellectual curiosity, and a commitment to continuous learning.
• Results‑driven mindset with accountability for team outcomes and alignment with organizational goals.
• Proven ability to build and sustain cross‑functional relationships and influence stakeholders at multiple levels.
• Comfortable operating in a fast‑paced, dynamic environment with shifting priorities.
• Strong computer skills, including proficiency in Microsoft Office Suite.

• Bachelor’s degree in Computer Science, Statistics, Mathematics, Engineering, Bioinformatics, Economics, Physics, Operations Research, Operations Management, or related field.
• Minimum of five years in a technical or analytical role.
• Minimum two years in a leadership or people‑management role.
• Authorized to work in the U.S. and must pass a criminal background check.

• Master’s degree in a quantitative field.
• Advanced knowledge in statistics, data mining, operations research, operations management, econometrics, or information retrieval.
• Experience in airline operations or aviation‑related analytics.
• Strong written and verbal communication skills, with the ability to present insights clearly to diverse audiences.
• High intellectual curiosity, strong analytical aptitude, and the ability to work independently while managing multiple priorities.
• Familiarity with AWS tools and services (e.g., Sage Maker, Lambda functions, Athena) for building analytics solutions.
• Demonstrated experience in developing and scaling analytics standards and frameworkse.g., QA processes, visualization guidelines, data governance).

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.