IT Support Technician

The
IT Support Technician
is responsible for providing day-to-day technical support across the company’s corporate office and multiple site locations. This includes provisioning and configuring hardware, supporting network connectivity, managing user accounts, and performing routine maintenance to ensure a secure and efficient technology environment.

This is a hands‑on role ideal for someone with strong troubleshooting skills, excellent customer service, and the ability to travel between sites to support operations.

• Provision, configure, and deploy new computers, monitors, and peripheral equipment.
• Set up and maintain internet connections and network devices across various locations.
• Assign and manage company email accounts, passwords, and user permissions.
• Perform routine system updates, software installations, and security patches.
• Respond to help desk tickets and support requests in a timely and professional manner.
• Troubleshoot and resolve hardware, software, and connectivity issues for end users.
• Maintain accurate records of assets, configurations, and technical documentation.
• Coordinate with third-party vendors or ISPs as needed for installations or support.
• Assist with onboarding/offboarding technology setup for employees.

• 1–3 years of IT support experience in a business environment.
• Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools (e.g., Microsoft 365).
• Basic networking knowledge (IP addressing, routers, modems, Wi‑Fi setup).
• Experience with provisioning tools and remote desktop/support platforms.
• Excellent problem‑solving and interpersonal skills.
• Ability to lift and install equipment, and to travel to field locations when needed.

• Experience supporting
  multi-site operations
  , such as retail, hospitality, or service centers.
• Familiarity with IT asset management tools or ticketing systems.
• A+ or CompTIA Network+ Certification (not required, but helpful).