Provider Business Operations - Director

At PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting, provide comprehensive guidance and support to clients, analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction, cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long‑term, short‑term, detail‑oriented, and big‑picture thinking.
• Make strategic choices and drive change by addressing system‑level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Director in PwC’s Strategy Platform, you’ll serve as a senior leader within our Provider Business Operations team, driving large‑scale, tech‑enabled transformation programs for healthcare providers.

You will focus on creating meaningful impact for national and regional health systems by advising them on how to leverage technology and operational excellence to achieve strategic goals, including growth and scale, post‑merger integration, cost reduction, and the industrialization of differentiated offerings and services. You will bring deep functional and technical expertise across our priority areas of finance, supply chain, HR, workforce management, shared services, and related administrative and operational domains.

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies.
• Build technology solutions using AI and other platforms to enable outstanding client outcomes.
• Lead large‑scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high‑quality delivery.
• Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders.
• Manage work streams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization.
• Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position.
• Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes.
• Co…