Technical Product Manager

CAREER OPPORTUNITY: TECHNICAL PRODUCT MANAGER

As a Technical Product Manager at Reflex Media, you’ll take ownership of the internal tools and systems that support our platform’s operational excellence, such as payments processing, content moderation, and customer support infrastructure.

You’ll work cross-functionally with engineering, Dev Ops, operations, compliance, and data teams to deliver high-impact, scalable solutions. This is an individual contributor role with strategic visibility and deep involvement in how our internal products evolve to support a global user base.

• Own the product roadmap and execution for internal systems (e.g., payments, moderation, support tools)
• Translate operational requirements into detailed product specs and user stories
• Collaborate with engineering, Dev Ops, and data teams to define and deliver scalable, secure, and performant solutions
• Drive alignment across stakeholders, clarify priorities, and facilitate trade-off discussions
• Partner with compliance, legal, and finance to ensure regulatory adherence (e.g., PCI, GDPR)
• Monitor system performance, reliability, and usage patterns to inform product decisions
• Define success metrics and iterate based on data and system feedback
• Lead QA/UAT cycles and ensure quality standards met before deployment

• Act as a bridge between product and engineering, ensuring technical feasibility and smart prioritization
• Partner with software engineers, Dev Ops, and architects to design robust solutions
• Collaborate with data analysts and stakeholders to optimize system performance and automation

• Manage product life cycles from planning to release, with a focus on agile methodologies
• Identify technical risks, performance bottlenecks, and architecture improvements proactively
• Define and implement metrics for system performance, uptime, and operational efficiency

• Leverage analytics, monitoring tools, and system logs to inform product enhancements
• Support automation and ML-driven improvements for moderation and support tools where applicable
• Define KPIs for system reliability, scalability, and internal user experience

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field
• 3+ years of experience in technical product management or internal platform ownership
• Strong understanding of software architecture, API design, and cloud infrastructure (AWS preferred)
• Hands‑on experience with system integrations, APIs, and SQL
• Familiarity with CI/CD, Dev Ops, and agile delivery environments
• Ability to communicate across technical and non‑technical teams with clarity and confidence

• Master’s degree in Computer Science, Engineering, or related field
• Experience working on payment processing systems (e.g., Stripe, Pay Pal, or in‑house platforms)
• Background in building automation for moderation, fraud detection, or support workflows
• Hands‑on familiarity with distributed systems, API gateways, and Dev Sec Ops  principles
• Prior experience as a software engineer, solutions architect, or internal tools product owner

Reflex Media is a next‑generation high‑tech marketing company led by our Founder & CEO, an MIT alumni. Based in Las Vegas, Nevada, our business is as much data, software, and artificial intelligence as it is business operations and customer service. We also create at the forefronts of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words: growth, passion, and excellence.

Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded. As a company where you get back as much as you put in, we are best suited for individuals who are looking not for a job but rather an opportunity to grow. In short, we are a company where superstars are developed.

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