Marketplace Catalog Operations Specialist, Zappos FBA

Marketplace Catalog Operations Specialist, Zappos FBA

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Zappos is seeking a highly-structured, process-oriented, and customer-focused team player who will use their knowledge of Zappos and Amazon systems, tools, and requirements to support continuous catalog maintenance and improve catalog listing health on Amazon Fulfilled By Amazon (FBA). The Catalog Specialist will research, maintain, and correct data discrepancies within the product catalog systems while keeping established SLAs, ensuring data accuracy to maximize catalog listing health and buyability on Amazon.

• Maintain and ensure data integrity by researching and correcting listing errors and suppress ions
• Monitor KPIs and SLAs to communicate and drive resolution to prevent products from being not sellable, and create SOPs to document resolutions
• Create standard reporting to support business and team needs
• Support root cause analysis and corrections
• Create, update and follow SOPs supporting operations
• Support site merchandising efforts including brand store updates and enhanced product listing pages
• Willingness to take initiative and responsibility to participate and complete various FBA team tasks and projects
• Collaborate partnering with all support teams and stakeholders to maintain and correct errors
• Audit and maintain reports for accuracy, timeliness, and completeness
• Ensure excellent customer service by maintaining and reporting on service desks and queues as assigned

The FBA catalog operations team works to maximize product buyability. They work with buyers, vendors, and internal FBA team to identify, triage, investigate, and correct listing errors to ensure maximum buyability and customer conversion. Additionally they support teams with vendor and internal business reports supporting our internal FBA programs, and they also support FBA site operations with brand store updates, placements and A+ content.

• Experience with Microsoft Office products and applications
• Experience with Excel
• A minimum of 2 years of e-commerce catalog or equivalent experience
• A minimum of 1 year of Amazon Catalog, Wiki, or fulfillment system tools experience
• Knowledge of product go-live processes

• Bachelor’s degree
• Prior experience working with Amazon
• Ability to multitask across broad topics while retaining a high level of attention to detail
• Ability to work on moderately difficult assignments with limited or general instruction
• Excellent communication skills, both written and verbal
• Strong attention to detail
• Advanced computer skills
• Ability to learn quickly
• Highly organized with excellent prioritizing skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,900/year in our lowest geographic market up to $70,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit  This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company -  LLC

Job : A3127777