ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now Senior Consultant – Strategic Portfolio Management (SPM)

2 days ago – Be among the first 25 applicants.

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems, and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team‑leadership skills.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Engage with clients and internal teams to ensure successful project delivery.
• Travel regularly to meet with clients.

• Lead a Service Now SPM project and solution delivery (design, configuration, testing, deployment).
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers and testers.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process, and technology capabilities and contribute insights to strategic road‑maps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgets and risk/issue logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• 2–4 years relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid driver’s license in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience with Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient, curious and eager to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues.

• Comprehensive compensation and benefits package. Base salary range varies by location.
• Hybrid working model: 40‑60% onsite for client‑serving roles.
• Flexible vacation policy and paid time off. EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
• Competitive medical and dental coverage, pension, 401(k), paid time off and more.

EY accepts applications for this position on an ongoing basis.

For those living in California, please  for…