Senior Director, Commercial & Customer Platforms

This job is with Aristocrat, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Senior Director, Commercial & Customer Platforms is a critical leader in Corporate IT who leads multi-disciplinary teams, develops delivery practices, and steers the platforms that power Aristocrat’s customer and commercial operations at enterprise scale.
This role sets strategy and drives execution across Salesforce (Revenue Cloud/CPQ, Service Cloud, Field Service, Marketing, and Agentforce), leads CRM consolidation to a global target-state architecture, and partners with Data/MDM and Integration (Mule Soft) teams to deliver a unified view of customers, products, and pipeline. The ideal candidate brings deep enterprise CRM expertise—especially Salesforce—plus adjacent capabilities across CPQ, customer portals, marketing automation, field service, and contact center technologies;

experience with Microsoft Dynamics 365 is a plus. They combine functional domain knowledge with the program leadership and software engineering rigor required to deliver complex platforms at scale.

Reporting to the SVP of Global IT Delivery, this role encourages building and nurturing client relationships with business partners, project management staff, IT Apps leadership, infrastructure, and architecture leaders.

What You'll Do
Identify technology choices to enable modern CRM, CPQ, marketing automation, and field service environments that support Aristocrat’s vision for customer engagement, quote-to-order pipeline, sales operations, and field service automation.

Implement quality throughout the data engineering and integration lifecycle with clear measures, important metrics, and executive dashboards.

Guide the IT organization toward commercial transformation goals, aligning roadmap, resources, and outcomes.

Identify suitable projects and initiatives; guide them from ideation through delivery, meeting scope, schedule, and budget with measurable, high-quality outcomes.

Oversee projects and programs across the nine PMBOK knowledge areas: integration, scope, schedule, cost/budget, quality, resources, communications, risk, and procurement.

Review and approve key project documents (e.g., charter, project plan, risk register/response plan, communications plan); design and guide activities (requirements, design reviews, governance meetings).

Exhibit proficiency in delivery/engineering methodologies (Agile, SAFe, Lean/Six Sigma); drive continuous improvement.

Run collaborator forums and team ceremonies to build transparent status, risks, dependencies, and constraints.

Proactively identify and manage risks, including mitigation, remediation, and contingency strategies.

Engage and influence project teams, business leaders, and executives with clear decision framing and trade-offs.

Recruit, manage, and develop the Global Commercial Engineering managers and staff; build succession and capability pipelines.

Stay up to date with enterprise application guidelines; maintain relevant professional certifications.

Build a highly engaged, technically excellent engineering organization aligned to business outcomes.

Develop team and engineering processes for efficiency, effectiveness, and quality; define and supervise operating metrics.

Achieve department goals by planning and evaluating activities and creating growth opportunities for the team.

Lead programs/projects using best-practice methodologies with culturally appropriate approaches to reach desired end states.

Partner closely with IT business partners to translate requirements, validate scope, and reassess approach as new information emerges.

Design, implement, and continuously improve processes and procedures across delivery and operations.

Drive operational excellence to improve performance, enhance value, reduce waste, streamline processes, and lower costs/errors/defects, improving important metrics.

What We're Looking For
Bachelor’s degree preferred in business administration, communications, computer science, project management, engineering; an advanced degree is preferred

At least five years of experience…