Product Support Specialist - Las Vegas

Product Support Specialist - Las Vegas

Department: Fin Tech Operations

Employment Type: Full Time

Location: Las Vegas, Nevada - Corporate Headquarters

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team that values collaboration and delivers the best customer experience possible? If so, Everi/IGT is currently looking for a Product Support Specialist to support our payment solutions.

Only candidates who reside in Las Vegas and surrounding areas will be considered.

• Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
• Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
• Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
• Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
• Ability to participate in an on-call rotation of 2 weeks every 2-3 months.

• 2+ years of experience working in a technical support or software support role.
• Experience with SQL is a big plus.
• Strong customer service and communication skills.
• Experience with CRM and/or Ticketing systems.
• Compliance and licensing experience is a big plus.
• Able to be a part of an on-call rotation.

Nice to have:

• Systems administration or programming experience.
• Gaming industry experience is great, but not required.

Be part of a global leader in gaming and technology innovation.

• Work alongside a diverse team of professionals passionate about creating meaningful solutions.
• Access to professional development opportunities and career growth.
• Competitive compensation and comprehensive benefits package.
• A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $27 - $29.50/per hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements.