ProdOps Engineer III

Description Position Summary

Credit One Bank is seeking a highly motivated Production Operations (Prod Ops) Engineer to manage and support mission-critical production platforms. The ideal candidate will have strong expertise in Git Lab CI/CD, Kubernetes, PostgreSQL, Database Deployments, Application Troubleshooting, Dynatrace Monitoring, and On-Call Production Support. This role requires a proactive individual who can ensure platform stability, automate operational processes, improve deployment efficiency, and rapidly resolve production incidents.

• Provide operational support for production and non-production environments.
• Participate in a 24x7 on-Call rotation and respond to critical production incidents.
• Monitor system health, application performance, and infrastructure availability.
• Perform root cause analysis (RCA) and implement preventive measures.
• Troubleshoot complex applications, databases, infrastructure, and deployment issues.

• Design, maintain, and optimize Git Lab CI/CD pipelines.
• Automate application deployment, testing, and release processes.
• Implement deployment best practices to improve reliability and reduce downtime.
• Collaborate with development teams to streamline Dev Ops processes.

• Deploy, configure, and manage containerized applications on Kubernetes.
• Troubleshoot pod, service, ingress, and cluster-level issues.
• Manage scaling, availability, and performance optimization of Kubernetes workloads.
• Work with Helm charts and Kubernetes manifests for application deployments.

• Plan and execute database deployment activities across environments.
• Support database schema changes, migrations, and rollback procedures.
• Monitor and optimize database performance.
• Collaborate with development teams on database release strategies.

• Support and maintain PostgreSQL databases.
• Troubleshoot database performance bottlenecks and connectivity issues.
• Manage backup, recovery, replication, and high-availability configurations.
• Ensure database security and compliance standards are maintained.

• Configure and maintain monitoring dashboards using Dynatrace.
• Analyze application and infrastructure performance metrics.
• Create alerts and proactive monitoring strategies to identify issues before customer impact.
• Use observability tools to drive system reliability and operational excellence.

• Develop automation scripts and operational tooling.
• Create and maintain operational runbooks and standard operating procedures.
• Identify opportunities for process improvement and operational efficiency.
• Partner with engineering teams to improve platform reliability and scalability.

• Git Lab CI/CD
  • Pipeline creation and optimization
  • Git Lab Runners
  • Deployment automation
• Kubernetes
  • Cluster operations and administration
  • Helm Charts
  • Pod, Service, Ingress troubleshooting
• Database Deployments
  • Schema migrations
  • Release management
  • Rollback strategies
• Monitoring & Observability
  • Dynatrace
  • Application Performance Monitoring (APM)
  • Log analysis and alerting
• Troubleshooting
  • Application debugging
  • Infrastructure issue diagnosis
  • Performance analysis
  • Production incident management

• 24x7 On-Call Support
• Incident Management
• Root Cause Analysis (RCA)
• Problem Management
• Change Management
• Release Coordination

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of experience in Production Support, Dev Ops, SRE, or Platform Engineering roles.
• Experience with Linux administration and shell scripting.
• Familiarity with cloud platforms such as Azure, AWS, or GCP.
• Experience…