Las Vegas- MIT Engineer III

The Engineer 3 serves as a senior technical resource within the Managed IT Services organization, responsible for complex engineering, solution design, technical leadership, automation, and operational improvement initiatives.

This role supports on-premises, cloud, and hybrid customer environments while serving as a Tier 3 escalation point for complex technical issues. Engineer 3 team members are expected to look beyond individual incidents and identify systemic issues, recurring trends, and opportunities for automation that improve customer outcomes while reducing support demand, operational complexity, and organizational risk.

Successful candidates are experienced technical consultants who can design solutions, lead projects, mentor engineers, and drive continuous improvement across the Managed IT Services organization.

• Design, deploy, support, and troubleshoot complex on-premises, cloud, and hybrid IT environments.
• Design, implement, and maintain Windows Server environments utilizing current Microsoft-supported server platforms.
• Design and support Active Directory and Microsoft Entra , including hybrid identity solutions.
• Administer and support Microsoft 365, Google Workspace, and cloud productivity platforms.
• Design, deploy, and maintain virtualization environments utilizing VMware and Hyper‑V technologies.
• Configure and support Azure infrastructure and cloud services.
• Design and support enterprise storage, backup, disaster recovery, and business continuity solutions.
• Troubleshoot advanced networking issues involving TCP/IP, DNS, DHCP, routing, switching, VPN, VLAN, and WAN technologies.
• Support server, storage, virtualization, identity, and cloud infrastructure across diverse customer environments.

• Design and implement security best practices across customer environments.
• Configure and support Microsoft Defender, endpoint security, identity protection, Conditional Access, MFA, and related security technologies.
• Conduct security reviews and participate in remediation planning for identified risks and vulnerabilities.
• Assist customers with security modernization initiatives and security-focused projects.
• Ensure engineering solutions align with organizational and industry security best practices.

• Develop scripts, workflows, and automation utilizing Power Shell and other automation platforms.
• Identify repetitive operational tasks and implement automation solutions that improve efficiency and consistency.
• Design scalable solutions that reduce manual effort and improve service delivery.
• Evaluate and implement tools, workflows, and integrations that improve operational effectiveness.
• Leverage AI‑assisted technologies, automation platforms, and modern engineering practices to improve customer and business outcomes.
• Analyze recurring incidents, service requests, and operational challenges across customer environments.
• Perform root cause analysis to identify underlying causes of recurring issues.
• Design and implement preventative solutions that reduce ticket volume and improve service stability.
• Partner with Service Desk, Engineering, Security, and Operations teams to eliminate recurring sources of support demand.
• Identify trends across customer environments and recommend improvements, standards, and automation opportunities.
• Contribute to operational maturity initiatives that improve consistency, reliability, and scalability throughout the organization.

• Serve as a Tier 3 escalation resource for complex technical issues.
• Lead infrastructure modernization, cloud adoption, security, migration, and transformation projects.
• Mentor Engineer 1 and Engineer 2 team members through technical guidance, coaching, and knowledge…