Help Desk Lead — Mentoring, Escalations & Shifts
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Acusensus is seeking a Help Desk Supervisor to lead and grow a small team while ensuring 24/7 support coverage. You will mentor two team members, act as the escalation point, and manage rostering, reporting, and procedures to improve service delivery.
The role requires Linux troubleshooting, AWS experience, and strong communication to explain root causes to stakeholders. A high school certificate is required, with additional IT qualifications viewed favorably.
The following opening is for a 24/7 Help Desk Lead — Mentoring, Escalations & Shifts with Acusensus.
This role, 24/7 Help Desk Lead — Mentoring, Escalations & Shifts at Acusensus, could be your next opportunity.
Are you ready to take on the 24/7 Help Desk Lead — Mentoring, Escalations & Shifts role at Acusensus?
We would love to welcome a new 24/7 Help Desk Lead — Mentoring, Escalations & Shifts to our group in Las Vegas, NV, United States.
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