Senior IT Project Manager - Retail Technology

Job Title Senior IT Project Manager
- Retail Technology Location Las  Vegas
- Las Vegas, NV 89119 US (Primary)
Job Type Full-time

Category

Information Technology Education-Job Description

Location:

Las Vegas, Nevada Business: WHSmith North America Employment:
Full-time Travel:
Regular travel across North America Salary: $120,000 /year

The Role WHSmith North America is looking for an experienced Senior IT Project Manager to lead the delivery of technology projects across our North American retail estate.

This is a hands-on delivery role requiring strong experience of technology within physical retail environments. The successful candidate will understand what it takes to open, change, refresh and close stores and will be comfortable coordinating multiple technology suppliers, internal IT teams, retail operations and other business stakeholders.

The role will be based in Las Vegas but will support projects across North America, including stores within airports and other travel locations.

Key Responsibilities Lead IT projects from initial requirements and planning through implementation, cutover, handover and closure.

Manage technology delivery for new store openings, store refurbishments, relocations and store closures.

Develop and maintain project plans, budgets, RAID logs, dependencies, milestones and delivery reporting.

Coordinate internal IT teams, business stakeholders, third-party technology vendors, contractors and service providers.

Own the technology readiness plan for store openings and ensure all technology is installed, configured, tested and operational before opening.

Manage store decommissioning, including removal or redeployment of technology assets, service termination and secure disposal where required.

Manage multiple concurrent projects across geographically dispersed locations.

Work closely with Retail Operations, Store Development, Construction, Finance, Loss Prevention and other functions to coordinate store delivery.

Manage technology cutovers and provide clear go/no-go criteria for store launches.

Ensure appropriate operational handover to support teams following implementation.

Identify project risks and issues early and drive them through to resolution.

Manage third-party suppliers against agreed deliverables, dates and service expectations.

Ensure project documentation, technical standards and governance requirements are followed.

Provide clear project status reporting to senior IT and business stakeholders.

Continually improve the standard approach, templates and processes used for retail technology deployments.

Retail Technology Experience Candidates should have practical experience delivering technology into physical retail locations and understand the interdependencies between store technology components such as:

Point of Sale (POS)
Payment terminals and payment services

Store LAN, WAN and Wi-FiInternet and telecommunications circuits

Back-office systems PCs, tablets and mobile devices

Printers and peripheral devices

Handheld scanners and inventory devices

Stock and inventory systems

Digital signage CCTV, EAS and other technology supporting loss prevention

Store servers and edge technology where applicable

Device configuration and deployment

Structured cabling

Technology asset management

Remote support and store support models

The candidate does not need to be a technical engineer but must understand these technologies sufficiently to challenge suppliers, identify dependencies and manage successful implementations.

Store Opening Experience The successful candidate should be comfortable owning the IT workstream for a store opening, including:

Design Procurement Connectivity Installation Configuration Testing Cutover Opening Hypercare Handover They should understand issues such as circuit lead times, equipment delivery, site access, construction dependencies, POS configuration, payment testing, stock-system readiness and opening-day support.

Store Closure Experience Experience should also include management of store closures, including:

Technology shutdown planning

Asset identification and recovery

Equipment redeployment

Network and telecom service terminationPOS and payment device removal

Data/security considerations

Supplier coordination

Asset disposal

Updating configuration and asset-management records

What Good Looks Like Success in this role means stores open on time with technology that works from day one.

The Senior IT Project Manager will create predictable, repeatable technology delivery across the WHSmith North America estate and…