Network Operations Manager

About Us

Effortful Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

Effortful is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability, multi-platform networks.

You will own the health, security, and continuous improvement of the networks we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client environments, find risk, capacity, and performance gaps before they become outages, and bring clear, cost-effective recommendations to our customers and Service Delivery Teams.

The ideal candidate has served as a Senior Network Engineer, has the technical depth to earn the respect of senior engineers, and has the leadership skills to develop them. You set a high standard, communicate clearly, take ownership, and care about the customer experience.

Reports to: President

Direct reports: Network Engineers and Senior Network Engineers

Location: Remote with a preference for someone in/near Las Vegas, NV.

Travel: Some travel required for data center work, client site visits, and special projects.

Schedule: Monday - Friday 8:00-5:00 PST, with 24/7 escalation availability for major incidents and management of the team's on-call rotation.

Benefits:

• Health, dental, and vision insurance
• 401K+ employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Training and certification support

• Serves as the company's senior network engineering authority and final escalation point in core routing and switching, network security, and network diagnostics.
• Designs, reviews, and approves complex network configurations and architecture, including hardware and software technology, site locations, business continuity, disaster recovery, and integration of technologies.
• Personally assesses and resolves the most complex data network problems and incidents, and leads major incident response through to resolution and root cause analysis.
• Owns the design, standards, and lifecycle of Effortless's own network infrastructure at our Switch data centers, including Cisco Nexus, Firepower, and SDWAN (Meraki and Cisco Viptela) environments.
• Sets and maintains network engineering standards, configuration baselines, and documentation requirements in IT Glue, and reviews the team's work for quality and consistency.
• Reviews analyses and technical feasibility to develop data network deployment strategies, resource requirements, and cost estimates.

• Leads a regular program of proactive network reviews across client environments to find security, reliability, capacity, and performance gaps before they cause issues.
• Uses Auvik monitoring, ticket trends in Autotask, and assessment data to identify recurring problems and drive permanent fixes rather than repeated reactive work.
• Assess data network growth forecasts and ensures business needs is translated into network capacity requirements.
• Partners with Service Delivery Managers, Technical Account Managers, and ESAs to turn findings into clear, cost-effective recommendations for each client's technology roadmap.
• Tracks hardware and firmware end‑of‑life, vulnerabilities, and…