IT Field Technician

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

The IT Field Technician provides onsite support, maintenance, installation, and troubleshooting across company locations. The role supports end-user devices, networks, point-of-sale and payment systems, gaming and fuel technologies, security systems, and other operational technology essential to daily business operations.

Working independently and with the IT Service Delivery team, the IT Field Technician travels to company locations to resolve issues, perform preventive maintenance, deploy technology, and support new site openings, remodels, relocations, acquisitions, and growth initiatives. As a frontline IT representative, the technician helps provide employees and customers with a reliable technology experience.

• Provide onsite technical support for desktops, laptops, tablets, mobile devices, printers, scanners, peripherals in addition to related hardware including a/v systems and conference room technology.
• Travel to assigned company locations to diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, deploy, and maintain end-user computing devices and business technology solutions.
• Support and troubleshoot Windows operating systems, Microsoft 365 applications, mobile devices, and business-critical software.
• Install, configure, maintain, and troubleshoot point-of-sale (POS) systems, payment terminals, receipt printers, barcode scanners, and related retail technologies.
• Support fuel forecourt technologies, including payment terminals, controllers, network-connected devices, and associated hardware.
• Troubleshoot and maintain wired and wireless network infrastructure, including switches, wireless access points, firewalls, structured cabling, and internet connectivity.
• Support VoIP phone systems, telecommunications equipment, cellular devices, and related communication technologies.
• Coordinate and execute technology deployments associated with new store openings, remodels, relocations, acquisitions, and facility improvements.
• Coordinate with vendors, service providers, contractors, and internal IT teams to resolve incidents and complete project work.
• Document incidents, service requests, troubleshooting activities, installations, maintenance work, and resolutions within the IT Service Management (ITSM) platform.
• Maintain accurate IT asset records and support lifecycle activities, including receiving, staging, deployment, inventory control, recovery, and disposal to include inventory in technician service vehicles.
• Identify recurring technical issues and recommend solutions that improve reliability, operational efficiency, and user experience.
• Participate in scheduled maintenance during evenings, weekends, and other non-business hours as required.
• Participate in an on-call rotation and provide emergency after-hours support for critical business systems and operational technologies.
• Follow established IT policies, procedures, cybersecurity standards, compliance requirements, and safety guidelines.
• Maintain professional and effective working relationships with employees, business leaders, vendors, and customers.
• Perform other duties as assigned to support departmental and organisational needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.