NOC Change Manager

** NOC Change Manager
** Las Vegas, NV
** About the role
** Are you a highly organized operations professional who thrives in fast-paced environments and enjoys coordinating complex network activities? The NOC Change Manager plays a critical role in governing and coordinating planned and emergency network changes across the organization, ensuring operational excellence while minimizing customer impact.

You'll serve as the central coordination point between Engineering, Field Operations, Performance teams, Customer-facing teams, and the Network Operations Center (NOC). Your work will directly contribute to maintaining network stability, improving operational processes, and ensuring successful execution of change activities across a 24x7 environment. This role will have a fairly standard work schedule but will need to work off hours for major changes
** What you’ll be doing
** As a member of the Network Operations team, you'll be responsible for managing the change lifecycle, facilitating cross-functional coordination, and driving continuous improvement initiatives. Your responsibilities will include:
** Change Governance & Coordination
*** Own the NOC change lifecycle from intake through closure within the designated ITSM platform (e.g., Service Now).
* Ensure change records include appropriate risk assessments, implementation plans, rollback procedures, and communication plans.
* Coordinate change scheduling activities to avoid conflicts and minimize customer and operational impact.
* Facilitate communication between stakeholders throughout the change management process.
** Operational Oversight & Change Execution
*** Provide real-time visibility and status updates to NOC personnel during maintenance windows and active change events.
* Coordinate monitoring suppression, maintenance modes, and alert bypass activities when required.
* Serve as the primary NOC escalation point for issues arising during change activities.
* Support post-change validation activities and ensure successful completion of change implementations.
** Risk Management & Performance Monitoring
*** Monitor compliance with established SLAs related to change execution and completion.
* Track change performance metrics, including success rates, rollbacks, incidents, and on-time completion.
* Analyze change-related incidents and identify opportunities for corrective action and process improvement.
* Assess operational risk during live network events and recommend pausing or rolling back changes when necessary.
** Cross-Functional Collaboration & Reporting
*** Collaborate closely with Engineering, Field Operations, Performance teams, and Customer-facing organizations to ensure coordinated execution of network changes.
* Support incident reviews, root cause analysis activities, and operational improvement initiatives.
* Develop and maintain dashboards, KPIs, and executive-level reporting.
* Produce regular reports on change volume, success rates, rollback frequency, and risk trends.
* Contribute to the ongoing enhancement of change management standards, processes, procedures, and tools.
** What you’ll bring
** Think you could make a difference here? We're looking for someone who brings strong operational leadership, risk management expertise, and exceptional coordination skills. You will also bring some of the following:
* 5+ years of experience in IT Operations, Network Operations, Service Management, or related enterprise IT environments.
* Strong understanding of ITIL principles and frameworks; ITIL certification preferred.
* Experience managing change activities across infrastructure and/or application environments.
* Working knowledge of ITSM platforms and workflows, including Service Now or similar tools.
* Ability to assess operational risk and…