Help Desk Engineer – Desktop Support

Link Technologies (), a Las Vegas based IT consulting firm, is currently seeking a Help Desk Engineer – Desktop Support to join our team.

The Help Desk Engineer is responsible for providing exceptional technical support to corporate and property employees, including regular interaction with C-level executives and senior leadership. This role delivers white-glove support for desktops, laptops, mobile devices, collaboration technologies, and applications while ensuring excellent customer service and timely issue resolution. The ideal candidate possesses strong technical troubleshooting skills, a professional executive presence, and hands-on experience supporting enterprise technologies in a fast-paced environment.

• Support executives and staff with computers, phones, and accounts
• Reset passwords, fix login/MFA issues, troubleshoot email and Microsoft 365 apps
• Fix network, VPN, and printer issues
• Explain tech stuff in plain language Manage Computers & Devices
• Set up and fix Windows and Mac computers
• Handle computer upgrades, replacements, and re-imaging (wiping/reinstalling)
• Set up monitors, docking stations, printers, and conference room equipment Manage Phones
• Set up and support iPhones for staff
• Use Microsoft Intune to manage company devices
• Help with Outlook, Word, Excel, PowerPoint, Teams, One Drive
• Manage Microsoft 365 accounts and licenses
• Handle device enrollment and policies through Intune Support Company-Specific Software
• Work with outside vendors when issues are too complex to fix alone Remote Support
• Fix issues remotely using Screen Connect
• Keep clear notes on what problems came up and how you solved them Support Office Technology
• Fix desk phones, video conferencing, TVs/signage, and meeting room tech

• Log all tickets and solutions in the IT system
• Write help articles for common problems
• Spot recurring issues and suggest better long-term fixes

• Comfortable supporting executives professionally and confidentially
• Strong people skills and problem-solving ability
• Able to juggle multiple tasks independently Technical Skills
• Windows 11 and macOS
• Setting up computers and phones (iPhones)
• Basic networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
• Screen Connect (remote support tool)

• Experience in hotels, resorts, or casinos
• Interest in AI technology such as Copilot, Power Automate, ChatGPT, Claude

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.