Director, Identity and Technology Operations

Since 2012, we’ve grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Director, Identity and Technology Operations is responsible for the strategy, design, engineering, and day-to-day operations of the enterprise identity and access management (IAM) program, including identity governance and administration, birthright and role-based access design, joiner-mover-leaver lifecycle automation, authentication and multi-factor authentication, privileged access, and access certification. Provides leadership oversight of the identity operations function and is accountable for the accuracy, timeliness, and auditability of new hire provisioning, transfers, terminations, and access request fulfillment.

Serves as the senior technical leader and owner of the identity roadmap, partnering with internal stakeholders (e.g., Information Security, Human Resources, Internal Audit, application teams, etc.) to ensure least privilege is enforced and identity controls satisfy audit and regulatory requirements. Provides technical and delivery leadership for select technology operations initiatives outside of identity.

• Owns the identity and access management strategy, architecture, and multi-year roadmap. Designs the enterprise identity model, including directory and tenant architecture, standards for service, application, and other non-human identities. Evaluates and selects identity platforms and integration approaches, and establishes the technical standards, patterns, and reference architectures adopted across Information Technology (IT).
• Designs and governs the enterprise access model to include birthright role definitions, role-based and attribute-based access control, entitlement catalogs, segregation of duties rules, and access request and approval workflows. Partners with internal stakeholders (e.g., Human Resources, business owners, etc.) to map job functions, departments, and organizational attributes to birthright entitlements, and maintains the role model over time through recertification, and remediation of orphaned, excessive, and stale access.
• Leads technical identity automation and engineering. Directs the build and maintenance of automated joiner-mover-leaver provisioning and deprovisioning, HR-driven identity lifecycle workflows, application onboarding via SCIM, APIs, and connectors, scripting and workflow development, and integration of applications into single sign-on and governance. Establishes monitoring, error handling, testing, and change control for identity automation, and partners with identity operations to automate repetitive access tasks so the team can focus on higher-value and exception work.
• Provides leadership and accountability for the identity operations function. Sets operational direction, service level targets, quality and accuracy standards, escalation paths, and coverage expectations for new hire and contractor provisioning, transfers and role changes, terminations and emergency deprovisioning, and access request fulfillment. Reviews volume, aging, and performance metrics with the manager, resolves cross-functional escalations with Human Resources and business leaders, approves staffing and capacity plans, and ensures procedures and runbooks remain current and audit-ready.
• Owns identity-related control and compliance operations to include access controls in scope for audit, periodic user and privileged access reviews and…