Casino Gaming Products Consultant

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.

Professional Service Consultants who are part of our Delivery Services team travel around the US, and in some cases around the world, working as the face to face consultant for Client’s proprietary systems at our client sites. Client’s software systems reach across multiple casino operational areas and casino software platforms. Client’s Professional Services Consultants analyze customer's business operations, help customers implement new software by guiding them through the configuration and training process and then provide first level support during the user acceptance testing and project implementation.

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Las Vegas, NV is $80K - $90K & benefits (see below).

Your involvement as a Professional Services Consultant will allow you to gain the latest knowledge in gaming software products as well as work directly with our customers thus keeping your interpersonal and casino operational skill set fresh and current. After the first year, you will have gained the necessary skill set required to perform the Business Analysis, Consulting, Training and Support for our Professional Services Consultant functions (PSC).

• As a PSC you will be assigned to Client domestic systems installations, and upgrades for any of the twenty plus Client Gaming Systems software applications.
• Utilize the latest technology for configuring, training, and supporting Client proprietary software as it relates to installations and upgrades. Ensuring you and Client remain the leader in the industry contributing to Client’s bottom line.
• Put your superior analytic and troubleshooting skills in play by solving problems with upgrades and new installations helping the Systems Delivery Services team triumph with 100% client satisfaction.
• You and your Manager will identify what your passion is and make sure an individual development plan is created that helps you grow in your passion area.

Provide professional services consulting around casino business operations, analysis, mentoring, training and support to casino operators on Client gaming systems products,

• 2 to 5 years related experience and/or education required, Bachelors degree preferred
• Technical responsibilities include knowledge of casino operational business practices, problem identification, software configuration & implementation, testing, training and support
• Technical aptitude, professional presentation skills and superior customer service skills required
• Previous experience providing Mentoring, Training, and Support with software integration requiring varied interpersonal and technical skills
• Must be able to work cross…