IT Technician – Touring Shows

• This is a full-time, internationally touring role. The successful candidate will work and travel across multiple countries with an international touring company where English is the working language of the production — fluency in English is required to perform the duties of this role. *

We are seeking an adaptable and resourceful IT Technician to support all information technology operations on our touring show. Reporting to the General Manager and working in collaboration with the Director - IT Platforms and Operations, this role ensures that all IT systems run seamlessly to support day-to-day business and show operations.

The ideal candidate is a hands-on problem solver with a customer-service mindset and the resilience to thrive in a fast-paced, mobile work environment.

• Manage and process all IT requests for the tour, including hardware, software, and account management.
• Provide on-site IT support for all touring personnel during operational hours.
• Support, monitor, and maintain servers, applications, printers, laptops, and peripherals on tour.
• Administer and troubleshoot networking equipment including firewalls, routers, switches, access points, VLANs, SSIDs, and DHCP.
• Configure and manage local internet connectivity with local internet providers.
• Support and maintain printers, point-of-sale (POS) systems, and box office systems.
• Manage corporate mobile phones, accounts, and connectivity.
• Ensure compliance with corporate IT and security policies.
• Plan and configure local internet connectivity with local internet providers
• Act as the primary liaison between the touring show and International Headquarters IT teams, collaborating on tasks and projects as needed.
• Maintain documentation for city reports, IT infrastructure, and technical solutions provided.
• Support the Tour Management team with general operational tasks as required.
• Participate in site setup, tear-down, and city-to-city transfer operations, including packing/unpacking IT road cases and preparing equipment for shipping.
• Foster a collaborative, respectful, and safe working environment aligned with Cirque du Soleil Entertainment Group’s values.
• Perform other job-related duties as assigned.

• Required:
  
  Availability to tour internationally full-time and work in foreign countries.
• College-level diploma in Information Technology or equivalent
• Minimum 2 years of experience as an IT support technician; or 5+ years relevant experience.
• Touring or live entertainment industry experience is a strong asset.
• Strong customer-service focus, with the ability to remain calm, flexible, and solution-oriented under pressure.
• Proficiency supporting end users on Microsoft Windows 11, Microsoft 365 (Office 2016+), Teams, and SharePoint.
• Hardware troubleshooting and repair experience (servers, laptops, printers, and peripherals).
• Hands-on experience running and terminating copper and fiber network cabling.
• Knowledge of Microsoft server environments (Active Directory, account management, SCCM).
• Solid networking knowledge (TCP/IP, VLANs, DHCP, routing, firewall security). Experience with Cisco Meraki devices is an asset.
• Practical knowledge of virtualization environments.
• Experience with ITSM platforms (Service Now an asset).
• Knowledge of POS and Box Office systems an asset.
• Cellular phone plan management and mobile device support experience.
• Apple iOS and OSX support experience an asset.
• Strong communication skills in English spoken and written is essential; any additional language spoken and/or written is an asset.
• Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.