IT Support Technician

Infinity Group USA LLC Las Vegas, Nevada, United States

Infinity Group USA LLC - IT Support Technician

Infinity Group USA LLC is located in Las Vegas and was founded by The Money Mentor, Graeme Holm. The mission is to help everyday Americans take control of their money, eliminate debt faster, and build long-term wealth through education, accountability, and practical financial strategies.

In simple terms, we help clients accelerate their journey towards becoming debt‑free on their homes and building long‑term wealth.

Infinity Group USA LLC currently employs approximately 20 team members, all less than six months into brand‑new roles. They are the foundation team, and we are now hiring the first dedicated on‑site IT Support Technician to keep them connected, secure, and productive as the business grows.

Based in our Summerlin office and reporting to our Executive Vice President of Operations, you will be the go‑to technology resource for Infinity Group USA LLC. You will have meaningful autonomy, direct access to senior leadership, and the opportunity to shape how systems, devices, and support processes work from the ground up.

This role combines hands‑on end‑user support with ownership of the Summerlin office’s network, security, vendors, and infrastructure. You will be the first point of contact for every technology question, while building practical, scalable IT processes for a business that is still taking shape in the United States.

You will be comfortable working independently, and you will understand what being the first on‑site IT hire really means. There is no large IT team down the hall and no established playbook for every situation. You will need to prioritize well, communicate clearly with non‑technical colleagues, and roll up your sleeves to handle whatever is required.

• Provide day‑to‑day desktop and end‑user support for laptops, mobile devices, printers, peripherals, and collaboration tools, both in person and remotely.
• Manage and resolve support requests through Jira, prioritizing effectively and keeping users informed from first contact to resolution.
• Administer user accounts, access, and licensing across Microsoft 365 (including Entra , Exchange, and Intune) and Rippling.
• Own the onboarding and offboarding technology experience, including device setup, account provisioning, access removal, and asset tracking.
• Maintain and monitor the Summerlin office network, Wi‑Fi, firewall, and connectivity, coordinating with vendors where needed.
• Apply and uphold cybersecurity best practices, including device security, patching, multi‑factor authentication, and user awareness.
• Manage relationships with IT vendors, service providers, and internet and telecommunications partners.
• Support meeting rooms, video conferencing (including Zoom), and audio‑visual setup for presentations, team meetings, and events.
• Maintain clear documentation, asset registers, and how‑to guides, and continuously improve systems to reduce recurring issues.

• 1–2+ years’ experience in an IT support, help desk, desktop support, or IT technician role.
• Hands‑on experience with Microsoft 365 administration, ideally including Entra , Exchange, and Intune.
• Experience working within a ticketing system such as Jira.
• A working understanding of networking fundamentals (LAN/Wi‑Fi, DNS, DHCP, VPN, firewalls).
• Sound knowledge of cybersecurity basics and a security‑first mindset.
• Audio‑visual experience, such as setting up and running AV for presentations, conference rooms, or live sessions (advantageous).
• Event support experience, including technology setup for seminars, workshops, or company events…