Windows 10 to Technician

Link Technologies (), a Las Vegas-based IT consulting firm, is currently looking for a Windows 10 to 11 Deployment Technician to join our team.

This hands-on role is responsible for preparing, imaging, deploying, validating, documenting, and replacing Windows 11 workstations in an enterprise environment while providing professional, responsive, and consistent customer service.

Requirements

• Must be 21 years of age or older
• Must be able to work different days and hours as necessary, including nights, weekends, holidays, and occasional after-hours deployments
• Strong hands-on experience deploying, replacing, or supporting Windows desktop computers in an enterprise environment
• Strong experience with Windows 10 to Windows 11 migrations, including OS deployment, imaging, installation, configuration, validation, and troubleshooting
• Experience with SCCM / Microsoft Configuration Manager or a comparable enterprise imaging and deployment platform
• Experience with Active Directory, including domain joins, organizational units, workstation naming standards, and enterprise authentication
• Experience installing Windows updates, drivers, firmware, BIOS/UEFI updates, security agents, and enterprise applications
• Experience deploying and supporting desktops, laptops, monitors, docks, printers, scanners, and other end-user equipment
• Ability to troubleshoot Windows, hardware, network connectivity, authentication, printers, peripherals, and common desktop issues
• Experience with Microsoft 365 and common enterprise business applications
• Experience documenting technical work and asset information in an IT service-management or asset-management platform
• Ability to accurately record and reconcile asset tags, serial numbers, hostnames, MAC addresses, locations, deployment results, and exceptions
• Experience performing workstation audits and identifying applications, peripherals, network connections, and configurations that need to be maintained during a device replacement
• Ability to validate workstation functionality, applications, network connectivity, and connected peripherals following deployment
• Strong understanding of workstation setup, cable management, equipment moves, and desk-side technical support
• Strong customer service and communication skills in a fast-paced environment
• Ability to follow detailed technical procedures and approved deployment processes
• Ability to recognize issues that require escalation and communicate delays, risks, and technical issues clearly
• Strong attention to detail, organization, documentation, and time-management skills
• Ability to maintain physical control and accountability of assigned equipment and accessories
• Ability to lift, transport, stage, position, connect, and remove computers, monitors, and related equipment in accordance with applicable safety practices
• Must have reliable transportation
• Must be comfortable working onsite in employee and customer-facing environments

Preferred Qualifications

• Service Now experience
• Experience supporting enterprise Windows deployments, endpoint refreshes, or operating-system migration projects
• Experience with Microsoft Configuration Manager / SCCM task sequences
• Experience with enterprise asset-management systems
• Experience supporting hospitality, gaming, retail, healthcare, or other high-volume customer-facing environments
• Basic Apple/macOS support experience
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications

Education and Experience

• Technical training, certification, education, or equivalent professional experience in desktop support, field services, End User Services, or a related discipline
• Previous experience completing enterprise workstation deployments, endpoint refreshes, or operating-system migrations is required
• Relevant Microsoft, CompTIA, or desktop-support certifications are preferred

Physical and Work Requirements

• This is an onsite, hands-on technical position
• Must be able to work different shifts and approved deployment windows based on business needs
• Must be able to lift and transport computers, monitors, docks, printers, and other equipment
• Work may require bending, reaching beneath desks, routing cables, using basic hand tools, and remaining on foot for extended periods
• Must be able to work professionally while minimizing disruption to employees and business operations
• Must maintain confidentiality and comply with applicable security, safety, access, and equipment-handling requirements

Link Technologies is an equal opportunity employer. All qualified applicants will…