Associate - IT and Operations

Key State is seeking an Associate - IT and Operations to serve as an in-house point of contact for everyday technology needs and help keep the company’s day-to-day technology running smoothly, securely, and consistently. This position supports the AVP – IT and Cybersecurity in executing Key State’s IT and Cybersecurity program, coordinates with the managed service provider, Stimulus, and partners with the Front Desk Administrator on office technology and operational processes that depend on technology.

The role supports laptops, mobile devices, conference rooms, printers and multifunction devices, telephones, IT inventory, basic network connectivity, onboarding and offboarding, documentation, and technology-related process improvements. All work is performed in accordance with Key State’s IT and Cybersecurity policies and the GLBA, FFIEC, and SOC 1 expectations of Key State’s clients.

• Serve as the inhouse point of contact for team member technology issues, triaging requests, resolving straightforward issues directly, and escalating more complex matters to the managed service provider as needed.
• Reinforce the managed service provider’s help desk as the primary intake channel and follow requests through resolution.
• Support team member onboarding, offboarding, and technology changes, including laptop preparation, mobile device deployment, account setup, access changes, equipment recovery, and documentation retention.
• Configure, maintain, and troubleshoot laptops, monitors, docking stations, peripherals, and companymanaged mobile devices.
• Support Microsoft 365, Intune, Windows Hello, and related endpoint technologies while coordinating device updates and patching activities.
• Maintain accurate IT asset inventories, including hardware assignments, returns, serial numbers, lifecycle tracking, and disposal records.
• Support annual asset audits and periodic inventory reviews and help maintain organized equipment storage and spare inventory.
• Maintain and support conference room technology, video conferencing equipment, printers, multifunction devices, and telephone systems.
• Coordinate with vendors for equipment maintenance, repairs, telecommunications services, and technology related support.
• Partner with the Front Desk Administrator on workstation setup, office moves, equipment ordering, visitor support, and other office operations that rely on technology.
• Assist with basic network connectivity troubleshooting, including cabling, WiFi, workstation connectivity, and internet service issues, coordinating with vendors and service providers as needed.
• Follow and reinforce Key State’s IT, Cybersecurity, and AI Acceptable Use policies and promptly escape potential security incidents, phishing attempts, lost devices, or policy violations.
• Support cybersecurity awareness initiatives, access reviews, training administration, audits, and client due diligence requests.
• Create and maintain IT documentation, procedures, user guides, and operational checklists.
• Identify opportunities to improve efficiency through automation, workflow enhancements, and approved technology tools.
• Support technology and cybersecurity projects, including system implementations, hardware refreshes, SharePoint initiatives, business continuity testing, disaster recovery exercises, and AI adoption efforts.
• Maintain a high level of professionalism, confidentiality, and attention to detail when handling company and client information.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least one year of handson IT support or administration experience.
• Entry level IT certification such as CompTIA A+, CompTIA Network+, or an equivalent Microsoft fundamentals…