Diagnostic Technical Advisor II- CDT

Position: Diagnostic Technical Advisor II- CDT Required

Overview

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill multiple key positions within our organization, including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Diagnostic Technical Advisor II.

Requisition Number
: DIAGN
009228

Job Category
:
Technical Advisor

Location
:
Las Vegas, NV 89120, USA

Position Details

• Posted:
  October 30, 2025
• Full-Time
• Rate: $40 USD per hour

Work Hours
:
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

Benefits
:
This is a full-time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement. There may be a Sign-On Bonus and Relocation consideration.

Primary Responsibilities

• Provide technical assistance to our customers.
• Counsel and advise dentists on a variety of products, including treatment plans and designs.
• Provide accurate product information, turnaround times, case design recommendations, and case evaluations to dentists.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound/inbound communications (phone or email) related to cases, estimates, pre-op evaluations, or consultations.
• Collaborate with sales and marketing efforts in promotion and distribution of company policies, procedures, and products.
• Stay informed on new dental products and fabrication techniques.
• Document all customer interactions using company-provided software.

Skills and Abilities

• Strong verbal and written communication skills
• Detail-oriented with the ability to manage multiple projects
• Dependable, team-oriented
• Ability to work in a fast-paced environment and juggle multiple tasks

Minimum Education and Experience

• Minimum of 5 years of practical experience in Crown & Bridge, Removable, and Implant restorations
• Knowledge of digital production such as CAD/CAM and IOS is preferred
• Excellent customer service skills when interacting with dentists
• Intermediate computer skills; MS Office (Outlook, Word, Excel, PowerPoint)
• CDT required;
  High School Diploma/GED
• Experience in customer service within a call center or similar high-contact environment
• Good communication skills and ability to relate, persuade, lead, negotiate, and express yourself in speaking and writing
• Positive language and ability to read customers
• Goal-oriented, adaptable to surprises, and resilient
• Willingness to learn and admit when you don’t have the answer

Hazardous Materials or Equipment

• All office equipment
• Potential exposure to blood borne pathogens

Physical Requirements

• Prolonged sitting at a desk and intermittent answering of the telephone
• Regular use of a keyboard for written communication
• Some lifting up to 10 lbs may be required
• Travel may be required up to 5% of the time

Qualifications Behaviors Required Detail  Oriented

Detail oriented: capable of carrying out a given task with all details necessary to get the task done well.

Dedicated

Dedicated: devoted to a task or purpose with loyalty or integrity.

Education

High School diploma or equivalent or better.

Licenses & Certifications

CDT required.

Equal Opportunity

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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