Diagnostic Technical Advisor II- CDT

Diagnostic Technical Advisor II – CDT Required

Join National Dentex—a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country.

We are seeking to fill a key position at NDX Studio 360 in Las Vegas, NV for a full‑time Diagnostic Technical Advisor II. Regular hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, subject to change. This full‑time role includes the following employee benefits: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401(k) with company contribution; and tuition reimbursement.

Possibility of a sign‑on bonus and relocation assistance.

• Provide technical assistance to our customers.
• Counsel and advise dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case‑design recommendations and case evaluations to dentists.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasionally perform hands‑on details to restorations for corrections and modifications as needed.
• Conduct outbound, inbound telephone or email communications, as implied by or requested by a customer, pertaining to a case, estimate, pre‑op evaluation, or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedures, and products.
• Maintain continuous education on new dental products and fabrication techniques.
• Document all customer interactions using company‑provided software.

• Strong verbal and written communication skills.
• Strong computer skills—MS Office (Excel, Word, Outlook).
• Detail‑oriented with the ability to manage multiple projects or assignments simultaneously.
• Dependable, team player.
• Ability to work in a fast‑paced environment and juggle multiple tasks.

• Minimum of 5+ years practical experience in all areas of crown & bridge, removable, and implant restorations.
• Knowledge of digital production such as CAD/CAM and IOS is preferred.
• Great customer service skills to interact with dentists.
• Intermediate computer skills required.
• Strong communication skills, including relating, persuading, leading, negotiating, and expressing oneself in both speaking and writing.
• CDT required.
• High school diploma or GED.
• At least 4 years of successful customer service experience within a call center or related heavy customer contact environment.
• PC literacy required—MS Office (Outlook, Word, Excel, PowerPoint).

• Patience
• Attentiveness
• Clear communication skills
• Knowledge of the product
• Positive language skills
• Acting skills
• Time management skills
• Customer understanding
• Calming presence
• Goal‑oriented focus
• Handling surprises
• Persuasion skills
• Tenacity Closing ability
• Empathy
• Willingness to learn
• Admitting lack of answer
• Thick skin

• All office equipment
• Potential exposure to blood borne pathogens

• Prolonged periods of sitting at a desk and intermittent answering the telephone.
• Regular writing or keyboard use to communicate in written form.
• Some lifting of 0–10 lb.
• Travel up to 5 % of the time.