Litigation Client Service Specialist; Legal Administrative Assistant

Position: Litigation Client Service Specialist (Legal Administrative Assistant)
As a member of the Client Service Team (CST), the Client Service Specialist (CSS) is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). The CSS works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients.

ESSENTIAL FUNCTIONS:

Attorney Support

* Provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed.

* Work closely with attorneys and clients to ensure seamless transfer of information.

* Facilitates the management of client specific data to enhance the overall approach to dedicated interactions.

* Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.

* Manage attorney calendars and assist in meeting deadlines, coordinate attorney and/or client travel arrangements and collaborate with the client regarding same.

* Prepare legal documents, memoranda, and correspondence from draft or dictated text.

* Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail.

* Assist multiple attorneys as primary assignment and provide additional support, back‐up, and PTO coverage for the CSS assigned to the team.

* Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger.

* Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software.

* Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations; maintain and manage these deadlines.

Collaboration and Teamwork

* Work proactively with Legal Team Assistants to accomplish tasks.

* Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks.

* Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality.

ADDITIONAL FUNCTIONS:

* Other related duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE,

SKILLS AND ABILITIES

):

Education:

* Associate's Degree preferred;
Bachelor's Degree a plus; applicable work experience may be considered in lieu of a degree.

Experience:

* Minimum of five (5) years related experience at a law firm or legal or corporate department required.

* Strong experience in Nevada local and state electronic court filing procedures required.

Knowledge, Skills, & Abilities:

* Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.

* Working knowledge of Nevada state and local court filing procedures and federal court rules.

* Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven and detail-oriented work environment utilizing excellent judgment, initiative, decision-making skills and the ability to work independently.

* Excellent verbal and written communication skills. High level of inter-personal skills required to handle sensitive and confidential situations.

* Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy.

* Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.

* Proven proficiency using legal terminology and experience working in related practice area(s).

* Experience with court/administrative related agency filings and meeting related deadlines.

* Possess a high level of proficiency using a variety of office equipment including personal computer, telephone, transcription equipment, printer, and copier.

* Keyboarding skills of 60 wpm or higher…