Order Management Analyst

Are You Detail-Oriented, Organized, and Great at Keeping Things Moving?

We're seeking an Order Management Analyst to support customer order processing, shipment coordination, and day-to-day logistics operations in Las Vegas, NV.

This is an excellent opportunity for someone with a background in customer service, order management, logistics, or supply chain operations who enjoys solving problems, managing details, and ensuring customers receive their orders accurately and on time.

• Order Management: Process, track, and update customer purchase orders to ensure accurate and timely fulfillment.
• Shipping & Logistics: Coordinate shipments with warehouses, distribution centers, carriers, and freight brokers.
• Customer Communication: Provide order updates, confirm shipping schedules, communicate delays, and resolve delivery concerns.
• Issue Resolution: Research and troubleshoot order discrepancies, shipping delays, invoicing issues, and customer service inquiries.
• ERP & Documentation: Maintain accurate order records, shipping documentation, bills of lading, and customer notes in ERP systems.
• Cross-Functional Coordination: Collaborate with sales, inventory, logistics, warehouse, and accounting teams to keep orders moving efficiently.
• Administrative Support: Assist with merchandise returns, invoice processing, and accounts receivable inquiries as needed.

• High school diploma or equivalent required.
• 3+ years of corporate or business-to-business (B2B) customer service experience.
• Strong experience with order processing, customer communication, and problem resolution.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Access.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and troubleshooting abilities.
• Exceptional attention to detail and consistent follow-through.
• Ability to manage multiple priorities, meet deadlines, and work independently.

• Order management, order fulfillment, logistics, distribution, warehousing, or transportation operations.
• ERP systems and order processing software.
• Shipping documentation, bills of lading, and freight coordination.
• Working with carriers, brokers, warehouses, and inventory teams.
• High-volume order processing in a corporate or B2B environment.

• Direct Hire: Long-term career opportunity.
• Competitive Salary: $40,000–$48,000 annually.
• Consistent
  
  Schedule:
  
  Monday through Friday.
• Collaborative Environment: Work across multiple departments and play an important role in customer satisfaction.
• Meaningful Impact: Help ensure orders are processed accurately, shipments stay on track, and customer issues are resolved efficiently.