Senior Collections Manager

Join to apply for the Senior Collections Manager role at Credit One Bank

1 day ago Be among the first 25 applicants

Description

Position Summary
Credit One Bank is looking for an Assistant Department Manager - Collections to direct and mentor the Collections department’s team managers and leads. The post-holder will monitor collection behaviors and initiate strategic enhancements to improve department performance.

• Create and maintain an efficient and goal-oriented environment that will motivate internal staff to meet agreed upon performance standards
• Assist in the creation and execution of specified collection metrics (e.g., production, performance, and quality)
• Create, execute, and document due diligence to ensure compliance of department
• Provide leadership on departmental initiatives to enhance collection results and portfolio performance
• Adhere to quality standards and complaint reduction measures
• Actively challenge current processes to enhance departmental efficiencies
• Participate in the hiring, training, and development of new employees
• Responsible for the coordination and direction of departmental proposals and projects
• Effectively communicate with senior management on all facets of the business unit
• Monitor and review team manager coaching completion and effectiveness
• Call handling audits to validate proper process adherence of outbound calls in the collections department
• Perform other duties as assigned

• College education preferred
• Collection experience and 3-5 years of management experience required
• Advanced skill and confidence to identify and meet business needs with little or no direction
• Clear understanding and knowledge of FDCPA (Fair Debt Collection Practices Act)
• Excellent interpersonal, project management, written and verbal communication skills
• Demonstrated ability to analyze data and interpret trend patterns
• Proficient in Microsoft Word, Excel, and Power Point
• Organizational and time management skills required
• Significant “floor walking” as business needs dictate
• Continual coaching and development of supervisors and involvement in the coaching and development of representatives

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.